About this role
This role involves providing onsite and remote support for end-user devices, troubleshooting hardware and software issues, and managing IT assets to ensure minimal disruption to business operations.
Key Responsibilities
- Diagnose and resolve hardware/software issues
- Support end-user devices onsite and remotely
- Configure and setup IT equipment
- Maintain IT asset records
- Support meeting room technology
Technical Overview
Supports Windows and macOS devices, utilizes ITSM processes, and performs hardware troubleshooting, device configuration, and inventory management.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with proven experience in troubleshooting hardware and software issues, supporting end-user devices, and providing onsite and remote support. Strong communication skills and familiarity with ITSM processes are essential.
Must-Have Skills
Troubleshooting hardware and software issuesEnd-user device supportOnsite break-fix supportDevice configurationIT asset management
Nice-to-Have Skills
ITSM processesPeripherals replacementsMeeting room setupRemote supportInventory management
Tools & Platforms
Microsoft WindowsApple macOSITSM tools
Required Skills
Troubleshooting hardware and software issuesEnd-user device supportOnsite break-fix supportDevice configurationIT asset management
Hard Skills
WindowsMicrosoft WindowsmacOSApple macOSITSMIncident ManagementChange ManagementAsset ManagementHardware TroubleshootingEnd-user Device SupportOnsite SupportRemote SupportDevice ConfigurationPeripherals ReplacementTroubleshootingAsset ManagementInventory ManagementPreventative MaintenanceDevice ImagingDevice SetupMeeting Room EquipmentAudio-Visual SystemsConference Room SupportSmart Hands SupportIT Security
Soft Skills
CommunicationProfessional InteractionTroubleshootingCustomer ServiceTeamworkProblem-solving
Keywords for Your Resume
Desktop SupportIT SupportEnd-user ComputingHardware TroubleshootingMicrosoft WindowsApple macOSITSMIncident ManagementChange ManagementAsset ManagementOnsite SupportRemote SupportDevice ConfigurationPeripherals ReplacementTroubleshootingPreventative MaintenanceDevice ImagingMeeting Room EquipmentAudio-Visual SystemsConference Room SupportSmart Hands SupportTroubleshooting hardwareEnd-user device supportOnsite supportRemote supportDevice configurationPeripherals replacementAsset management
Deal Breakers
Lack of troubleshooting experience, No experience with end-user devices, Unwillingness to support onsite support, Lack of communication skills
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