✦ Luna Orbit — IT Support & Helpdesk

Desktop Support Technician

at Ovation Workplace services

📍 Tampa, FL, US Remote 💰 $40K – $49K USD / year Posted March 06, 2026
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Position Details

Salary $40K – $49K USD / year
Type Not Specified
Experience mid
Exp. Years 3-5 years
Education Not specified
Category IT Support & Helpdesk

About this role

Provides desktop support for Windows and Mac environments, troubleshooting hardware and software issues, and managing support tickets in a support center setting.

Key Responsibilities

  • Provide first/second level support
  • Troubleshoot hardware/software issues
  • Support Windows and Mac OS
  • Maintain ticket updates
  • Coordinate with vendors

Technical Overview

Supports Windows 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, basic Mac OS, and peripherals, with experience in ticketing systems and ITSM processes.

Ideal Candidate

The ideal candidate is a mid-level IT support technician with 3+ years of experience in Windows desktop support, hardware troubleshooting, and ticketing systems. They possess strong communication skills and are familiar with enterprise support environments.

Must-Have Skills

Windows Desktop SupportTroubleshooting hardware and softwareTicketing system documentationExperience with Windows 78.110Basic Mac OS knowledge

Nice-to-Have Skills

ITSM processesMicrosoft Office 2010Cisco JabberPeripheral support

Tools & Platforms

Ticketing SystemsMicrosoft OfficeCisco Jabber

Required Skills

Windows Desktop SupportWindows 7Windows 8.1Windows 10Microsoft Office 2010Cisco JabberMac OSHardware TroubleshootingNetwork TroubleshootingITSMTicketing System

Hard Skills

Windows Desktop SupportWindows 7Windows 8.1Windows 10Microsoft Office 2010Cisco JabberMac OSPrintersHardware TroubleshootingNetwork TroubleshootingITSMTicketing Systems

Soft Skills

CommunicationTroubleshootingTeamworkCustomer ServiceDocumentation

Industry & Role

Industry IT Services / Support
Job Function End-user desktop support and issue resolution

Keywords for Your Resume

Desktop SupportWindows 7Windows 8.1Windows 10Microsoft Office 2010Cisco JabberMac OSHardware TroubleshootingNetwork TroubleshootingITSMTicketing SystemBreak FixFault DiagnosisCustomer SupportTroubleshooting HardwareTroubleshooting SoftwareCustomer ServiceTroubleshootingMicrosoft Office

Deal Breakers

Lack of Windows desktop support experience, No experience with ticketing systems, Unwillingness to support Mac OS, Lack of basic hardware troubleshooting skills

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