Must-Have Skills
High School Diploma or GED requiredA+ and Network+ certification preferredMinimum 4 years of IT support and customer servicePrevious MSP experience preferredAdvanced knowledge of supported environments and systemsTroubleshooting hardware and software across multiple platforms
Nice-to-Have Skills
CompTIA A+CompTIA Network+
Tools & Platforms
ConnectWiseScreenConnectIT GlueManaged WorkplaceMicrosoft 365PhinArchive/Doc DropNerdioWindows ServerWindows 10Active Directory
Hard Skills
ConnectWiseScreenConnectIT GlueManaged WorkplaceMicrosoft 365PhinArchive/Doc DropNerdioWindows Server OSWindows 10 OSActive DirectoryCompTIA A+ (Preferred)CompTIA Network+ (Preferred)
Soft Skills
Provide superior client serviceIndependent workTeam collaborationClear communicationAttention to detailAbility to work under pressure
Certifications
Preferred
CompTIA A+CompTIA Network+
Keywords for Your Resume
desktop support technician IIit supportremoteconnectwisescreenconnectit gluemanaged workplacemicrosoft 365nerdioactive directorywindows serverwindows 10a+network+mspcustomer servicetroubleshootingremote workdesktop support
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