Position Details

Type Not Specified

Experience mid

Exp. Years 6+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Dexian is seeking a Level II Desktop Technician to support an aerospace customer. The role includes maintaining end-user devices, performing hardware upgrades, updating ServiceNow asset records, and managing VoIP devices to meet SLAs in a fast-paced environment.

Key Responsibilities

Maintaining computing devices and peripherals
Install and maintain hardware and software on devices
Install upgrades (memory, hard drives) and peripherals
Update ServiceNow asset records and monitor SLAs
Coordinate relocations and re-installations of equipment

Technical Overview

Focus on Windows and UNIX environments with Active Directory administration; security tooling from McAfee; ServiceNow asset management; VoIP with Cisco Call Manager/Unity; hardware troubleshooting and upgrades in an aerospace setting.

Ideal Candidate

The ideal candidate is an experienced desktop support technician with 6+ years of experience supporting enterprise PCs, skilled in AD/UNIX/Windows, ServiceNow asset management, and VoIP devices. They should be comfortable working in an aerospace environment with SLA-driven duties and security requirements.

Must-Have Skills

6+ years experience in enterprise desktop supportActive DirectoryUNIXWindowsServiceNow asset managementVoIP troubleshooting

Nice-to-Have Skills

Security requirements (ICD 503DFARS)

Tools & Platforms

ServiceNowCisco Call ManagerCisco UnityActive DirectoryUNIXWindowsMcAfee ENSMcAfee DLPMcAfee MDE

Required Skills

Desktop SupportDesk-SideEnd User ComputingServiceNowSLAActive DirectoryADUNIXWindowsMcAfee ENSMcAfee DLPMcAfee MDECisco Call ManagerCisco UnityVoIPVoice over IPHP hardwareRAM upgradeHard drive upgradeAsset recordsIT SecurityICD 503DFARS

Hard Skills

Active DirectoryADUNIXWindowsMcAfee ENSMcAfee DLPMcAfee MDEServiceNowCisco Call ManagerCisco UnityVoIPVoice over IPHP hardwareRAM upgradeHard drive upgradeDesk-SideEnd user computing

Soft Skills

communicationteamworkproblem-solvingtime managementprioritizationself-motivation

Industry & Role

Industry Aerospace

Job Function End-user desktop support and hardware maintenance in an aerospace environment

Role Subtype Desktop Support

Tech Domains Active Directory, Linux, Windows Server, Cisco Networking, VoIP / Unified Communications, ITSM / ServiceNow

Keywords for Your Resume

desktop techniciandesktop supportdesk-sideend user computingservice nowslaactive directoryadunixwindowsmcafee ensmcafee dlpmcafee mdecisco call managercisco unityvoipvoice over iphp hardwareram upgradehard drive upgradeasset managementonsiteaerospaceDesktop TechnicianActive DirectoryServiceNowVoIPCisco Call ManagerWindowsUNIXMcAfeeHard drive upgradeRAM upgrade

Deal Breakers

No 6+ years experience in enterprise desktop support, Cannot work onsite in Chantilly, VA, Lack of experience with ServiceNow asset management, No experience with Active Directory or UNIX

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