✦ Luna Orbit — DevOps & SRE

DevOps L2 SRE Lead Vice President

at Citi

📍 Jacksonville, FL, US Onsite Posted March 22, 2026
Type Full-Time
Experience lead
Exp. Years 5+ years
Education Not specified
Category DevOps & SRE

Citi is seeking a DevOps Lead to support global consumer applications, focusing on system reliability, automation, and incident management. The role involves leading support teams and implementing SRE principles.

  • Support North American applications
  • Implement automation
  • Lead incident management
  • Coordinate offshore/onshore teams
  • Enhance system reliability

The role involves supporting and automating enterprise applications using DevOps and SRE practices, with a focus on incident reduction, system troubleshooting, and offshore/onshore collaboration.

The ideal candidate is a senior DevOps or SRE professional with extensive experience supporting North American consumer applications, skilled in automation, troubleshooting, and offshore/onshore team collaboration. They possess strong organizational and communication skills.

experience supporting North America Consumer applicationsbroad knowledge of DevOps and SRE principlesautomation skillstroubleshooting expertisesupporting offshore/onshore teams
AI technologiescloud automationincident reductionsystem reliabilityITIL certification
ITILsupport toolsmonitoring toolsautomation platforms
DevOpsSite Reliability EngineeringITILautomationsystem troubleshootingcloud supportincident managementoffshore supportapplication support
DevOpsSite Reliability EngineeringITILautomationartificial intelligencesystem troubleshootingcloud supportapplication supportoffshore supportincident managementmonitoringsupport tools
organizational skillscommunicationanalytical skillstroubleshootingproblem-solvingleadershipcollaborationadaptability

Preferred

ITIL
Industry Financial Services
Job Function Lead support and reliability engineering for consumer banking applications
Role Subtype DevOps & SRE
Tech Domains ITIL
DevOpsSite Reliability EngineeringITILautomationcloud supportincident managementsystem troubleshootingoffshore supportapplication supportsupport toolssupporting North America Consumer applicationssupport automationtroubleshootingsupport teamssystem reliability

Lack of DevOps or SRE experience, No knowledge of ITIL, No experience supporting North American applications, No support team leadership

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