Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves supporting software applications, troubleshooting issues, and assisting in testing and documentation. It is ideal for recent graduates or those new to technical support roles.

Key Responsibilities

Participate in training sessions
Understand the software development life cycle
Assist in testing and support of software solutions
Debug and troubleshoot software and applications
Develop and maintain documentation

Technical Overview

Focus on software troubleshooting, debugging, documentation, and supporting software deployment processes. Basic programming and industry standards knowledge preferred.

Ideal Candidate

The ideal candidate is a motivated graduate with basic programming knowledge, strong communication skills, and a willingness to learn. They should be eager to participate in training and develop support and troubleshooting skills in a software support environment.

Must-Have Skills

Proficient in several programming languagesExperienced writing codeExcellent written and oral communication skillsFamiliar with software and hardwareAssist in testing and support of software solutionsDebug and troubleshoot software and applications

Nice-to-Have Skills

IT certificationTechnical support experienceSoftware development lifecycle understandingCode review participationDatabase validationMonitoring email alerts

Tools & Platforms

Microsoft OfficeProjectEmail systems

Required Skills

Proficient in several programming languagesexperienced writing codeexcellent communication skillsfamiliar with software and hardwaresoftware testingdebuggingdocumentationindustry standardsIT certifications

Hard Skills

Microsoft Office ApplicationsMicrosoft OfficeProject ManagementProgramming languagesCode developmentSoftware testingDebuggingDocumentationIndustry standardsIT certifications

Soft Skills

communicationteamworkproblem-solvingadaptabilitylearning

Industry & Role

Industry Fintech

Job Function Software support and troubleshooting

Role Subtype Help Desk L1

Keywords for Your Resume

Devops TraineeMicrosoft Officesoftware development life cycleIT certificationcode reviewsoftware testingdebuggingdocumentationdatabase validationemail alertssoftware supporttechnical supportindustry standardsteam collaborationentry levelsoftware developmentteamworkcommunication

Deal Breakers

Lack of programming or technical support experience, No willingness to learn, Unwillingness to work onsite

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