✦ Luna Orbit — Data & Analytics

DFC IT Business Systems Analyst

at Lithia Motors

📍 2 Locations Hybrid 💰 $60K – $85K USD / year Posted March 13, 2026
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Position Details

Salary $60K – $85K USD / year
Type Not Specified
Experience entry
Exp. Years 0-2 years
Education Bachelor's degree or equivalent in analytics, data, or IT support
Category Data & Analytics

About this role

This role involves supporting vehicle finance systems by resolving support tickets, developing reports, automating workflows, and onboarding new users in a hybrid environment.

Key Responsibilities

  • Resolve support tickets
  • Develop reports and dashboards
  • Implement automation
  • Assist with onboarding and training
  • Support incident response

Technical Overview

Focus on support ticket resolution, scripting (JavaScript, Python, SQL), report creation with Power BI, and incident management within automotive finance systems.

Ideal Candidate

The ideal candidate is an entry-level data support analyst with experience in support ticket resolution, scripting, report development, and automation, capable of providing high-quality customer service in a hybrid work environment.

Must-Have Skills

Support ticket resolutionScripting (JavaScriptPythonSQL)Report developmentAutomationCustomer service

Nice-to-Have Skills

Support ticketing systems (e.g.ServiceNowFreshService)Power BIIncident responseTraining and onboarding

Tools & Platforms

ServiceNowFreshServiceJavaScriptPythonSQLPower BI

Required Skills

Support TicketingSupport TicketsSupport SystemJavaScriptPythonSQLPower BIReport DevelopmentAutomationIncident ResponseOnboardingTroubleshooting

Hard Skills

Support TicketingSupport TicketsSupport SystemJavaScriptPythonSQLPower BIReport DevelopmentAutomationIncident ResponseOnboardingTrainingTroubleshooting

Soft Skills

Customer ServiceCommunicationTroubleshootingTeamworkAdaptability

Industry & Role

Industry Automotive & Finance
Job Function Support automotive finance systems and improve support workflows

Keywords for Your Resume

Support TicketingSupport TicketsSupport SystemJavaScriptPythonSQLPower BIReport DevelopmentAutomationIncident ResponseOnboardingTrainingTroubleshootingCustomer ServiceSupport Support System

Deal Breakers

Lack of experience with support ticket systems, No scripting or automation skills, Inability to troubleshoot technical issues, No customer service experience

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