Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves managing outbound dialing platforms, monitoring campaign performance, supporting agents, and ensuring compliance and efficiency in a remote call center environment.

Key Responsibilities

Manage daily file delivery and anomalies
Monitor intraday campaign performance
Support agent onboarding and troubleshooting
Create and edit campaigns
Ensure compliance and data accuracy

Technical Overview

Supports outbound dialing systems, monitors real-time data, manages campaign files, and uses tools like Slack and JIRA for communication and issue tracking.

Ideal Candidate

The ideal candidate is an experienced IT support professional with a focus on call center technology and outbound dialing platforms. They possess strong troubleshooting skills, attention to detail, and the ability to monitor and support large-scale outbound campaigns in a remote environment.

Must-Have Skills

Experience with outbound dialing platformsMonitoring and troubleshooting skillsAbility to support agentsReal-time anomaly detection

Nice-to-Have Skills

JIRAData analysisCall center operations

Tools & Platforms

SlackJIRAOutbound dialing platforms

Required Skills

Outbound dialing platformsFile managementCampaign creation and editingAgent onboardingReal-time monitoringSlackData file processing

Hard Skills

Outbound dialing platformsFile managementCampaign creation and editingAgent onboarding and troubleshootingReal-time monitoringSlackData file processing

Soft Skills

Attention to detailCommunicationProblem-solvingTeam supportReal-time alert handling

Industry & Role

Industry Fintech

Job Function Support and optimize outbound dialing campaigns in a remote call center setting

Keywords for Your Resume

Dialer AdministratorOutbound dialing platformsFile managementCampaign maintenanceAgent supportReal-time monitoringAnomaly detectionSlackData filesCall logsAudio requestsJIRAComplianceData ingestionIntraday monitoringCampaign creation

Deal Breakers

Lack of experience with outbound dialing platforms, Inability to support remote teams, No experience with real-time monitoring tools

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile