Position Details

Salary $89K – $133K USD / year

Type Not Specified

Experience lead

Exp. Years Not stated

Education Not specified

Category Business Analysis

About this role

This role serves as the bridge between business stakeholders, Product Owner, and technical teams to deliver Salesforce-based digital initiatives. It focuses on gathering and translating requirements into user stories, acceptance criteria, and process flows, then supporting implementation, testing, training, and solution validation.

Key Responsibilities

Collaborate with stakeholders to understand requirements
Develop user stories, acceptance criteria, and process flows
Support Salesforce product implementation and customization day-to-day
Facilitate workshops, demos, and presentations
Validate delivered solutions meet business requirements and provide training/support

Technical Overview

You will work on the Salesforce platform by supporting product implementation and customization while using Agile delivery practices. The role includes defining requirements artifacts (user stories, functional specifications, acceptance criteria, process flows), performing cost-benefit analysis and feasibility studies, and validating outcomes against business needs.

Ideal Candidate

The ideal candidate is a lead-level business analyst with strong expertise in the Salesforce platform and hands-on requirements gathering. They translate stakeholder needs into user stories, acceptance criteria, and process flows, and work closely with Agile delivery teams to support implementation, testing, validation, and user training.

Must-Have Skills

Salesforce platform expertiserequirements gatheringdevelop detailed requirementsdevelop user storiesdefine acceptance criteriatranslate business needs into process flowsday-to-day support for product implementation and customizationAgile delivery team collaborationvalidate delivered solutions meet business requirements

Tools & Platforms

SalesforceAgile

Required Skills

SalesforceSalesforce platformrequirements gatheringuser storiesfunctional specificationsacceptance criteriaprocess flowsprocess modelsdiagramsdocumentationcost-benefit analysisfeasibility studiesAgile deliveryproduct implementationcustomizationtesting supportuser trainingtroubleshootingData & Process documentationSalesforce releases

Hard Skills

SalesforceSalesforce platformrequirements gatheringrequirements intakeuser storiesfunctional specificationsacceptance criteriaprocess flowsprocess modelsdiagramsbusiness documentationcost-benefit analysisfeasibility studiesAgile deliveryproduct implementationSalesforce customizationtesting supportuser traininguser supporttroubleshootingData & Process documentationvalidation of delivered solutions against business requirementsSalesforce releases monitoringSalesforce enhancements recommendation

Soft Skills

detail-orientedbridge between business stakeholders and technical teamscross-functional collaborationcommunicationfacilitation of workshops and meetingspresentations to diverse audiencesstakeholder managementproblem-solving

Industry & Role

Industry Manufacturing

Job Function Analyze business needs and translate them into Salesforce requirements and delivery artifacts for Agile execution.

Role Subtype Business Analyst

Tech Domains Salesforce

Keywords for Your Resume

Digital Business AnalystLead DataBusiness AnalystSalesforceSalesforce platformrequirements gatheringrequirementsuser storiesfunctional specificationsacceptance criteriaprocess flowsprocess modelsdiagramsdocumentationcost-benefit analysisfeasibility studiesAgileAgile deliveryproduct implementationcustomizationtestinguser trainingtroubleshootData & Process documentationSalesforce releasesstakeholders

Deal Breakers

Must have expertise in the Salesforce platform, Must have strong requirements gathering and user story/acceptance criteria experience

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Digital Business Analyst - Lead Data

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