Position Details

Type Full-Time

Experience senior

Exp. Years 4+ years

Education Not Specified

Category Data & Analytics

About this role

Drive digital intelligence and CS operations by building data infrastructure across Clay, Snowflake, Salesforce, and Gong. Translate data into actionable insights for customer success leadership and scale automated outreach and health scoring.

Key Responsibilities

Build and maintain customer intelligence infrastructure across Clay, Snowflake, Salesforce, and Gong
Automated signals and health scoring
Dashboards and reporting for digital CS performance
Segmentation and scaled outreach support
Analyze Gong data to inform CS strategy

Technical Overview

Leverage SQL and data warehousing concepts to build dashboards and reporting for CS and revenue optimization. Work with Gong conversation data to extract trends and inform CS strategy; collaborate across teams to connect data across platforms.

Ideal Candidate

The ideal candidate is a data-driven CS Ops professional with 4+ years in CS Ops/Revenue Ops, strong SQL and data warehouse experience, and hands-on experience with Clay, Snowflake, Salesforce, and Gong. They should translate data into actionable insights for CSM leadership and scale outreach.

Must-Have Skills

4+ years in CS OpsRevenue Opsor a data-oriented CSM roleHands-on experience across ClaySnowflakeSalesforceand GongSQL and data warehouse knowledgeAbility to translate complex data into clear actions for CSMs and leadershipOwns outcomes end to end in fast-moving environments

Nice-to-Have Skills

Experience building customer health modelsExperience with automated outreachExperience delivering dashboards for digital CS programs

Tools & Platforms

ClaySnowflakeSalesforceGong

Required Skills

4+ years CS OpsSQLdata warehouseClaySnowflakeSalesforceGongdashboardsdata analysissegmentationoutreach sequencingconversation intelligence

Hard Skills

SQLSnowflakeSalesforceGongClaydata warehousedata analysisdashboardshealth signalsrisk scoringsegmentationoutreach sequencingautomationGong conversation data analysis

Soft Skills

ambiguity tolerancestructure buildingcommunicationstorytellingstrategic thinkingcollaboration

Industry & Role

Industry Cybersecurity

Job Function Develop and operate data-driven customer success analytics infrastructure

Role Subtype CS Ops Specialist

Tech Domains SQL / PostgreSQL, Salesforce

Keywords for Your Resume

digital intelligence & cs operations specialistcs opsdata analystsqlsnowflakesalesforcegongclaydata warehousedashboardsreportskpiscustomer successrevenue opsdata analysissegmentationoutreach sequencingconversation intelligencecustomer health

Deal Breakers

No SQL experience, No experience with Clay/Snowflake/Salesforce/Gong, Not able to work remotely

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Digital Intelligence & CS Operations Specialist

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