Position Details

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Product Management

About this role

WBS (WEC Energy Group) is seeking a Digital Product Manager to improve the customer experience for an assigned digital product. The role uses customer and performance metrics to recommend enhancements, support self-service experiences, and execute testing to deliver improvements.

Key Responsibilities

Drive an excellent digital customer experience through analysis and iteration of content, UI/UX design, containment, usability, accessibility and performance
Analyze customer usage and product performance metrics to identify areas of improvement and help implement changes
Recommend and execute tactics to increase digital containment and call deflection
Recommend large improvements and contribute to development of supporting business case
Support usability testing, customer-centric design, and execute test plans with test cases

Technical Overview

Own end-to-end digital product improvements across content analysis, UI/UX design, usability, accessibility, and performance. The role builds and supports business requirements, participates in cross-functional planning, and executes test plans with development, management, and execution of test cases.

Ideal Candidate

The ideal candidate is a Digital Product Manager with strong experience improving digital customer experiences using UI/UX design, usability, and accessibility best practices. They can analyze customer usage and product performance metrics to drive digital containment and call deflection, while planning and executing initiatives with cross-functional partners across IT and business stakeholders.

Must-Have Skills

deliver an excellent customer experienceanalysis and iteration of contentUI/UX designusabilityaccessibility and performanceanalyze customer usage and product performance metricsrecommend and execute tactics to increase digital containment and call deflectionsupport usability testing and customer-centric design efforts to ensure the digital product is intuitiveeasy to use and meets accessibility requirements

Nice-to-Have Skills

execute test plans (including developmentmanagement and execution of test cases)

Required Skills

digital customer experiencecontent analysisUI/UX designcontainmentusabilityaccessibilityperformancecustomer usageproduct performance metricscall deflectionbusiness case developmentbusiness requirementsself-service optionscustomer-centric designusability testingtest planstest casescross-functional teamsstakeholders

Hard Skills

Soft Skills

collaborationleadershipcross-functional teamworkstakeholder managementcommunicationprioritizationanalysis and iterationmanaging multiple initiatives at the same time

Industry & Role

Industry Energy

Job Function Deliver and improve a digital product experience that increases self-service, usability, and call deflection.

Role Subtype Product Manager

Keywords for Your Resume

Digital Product ManagerSenior Digital Product ManagerPrincipal Digital Product Managerdigital customer experienceUI/UX designusabilityaccessibilityperformancecustomer usageproduct performance metricsdigital containmentcall deflectionbusiness casebusiness requirementsself-serviceusability testingcustomer-centric designaccessibility requirementstest planstest casescross-functional teamsstakeholderscontent analysisprocess and experience improvements

Deal Breakers

Must demonstrate experience supporting usability testing and accessibility requirements for digital products, Must demonstrate experience analyzing customer usage and product performance metrics

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