✦ Luna Orbit — IT Support & Helpdesk

Digital Product Support Engineer

at Caesars Entertainment

📍 Las Vegas, NV, United States Unknown Posted March 19, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides application support and IT operations assistance within Caesars Digital's gaming platforms, focusing on troubleshooting, incident management, and workflow optimization to ensure seamless customer experiences.

Key Responsibilities

  • Support applications
  • Troubleshoot issues
  • Manage incidents
  • Optimize workflows
  • Assist gaming platform operations

Technical Overview

The candidate will handle application support, network operations, and data workflows, utilizing monitoring systems and ticketing tools in a high-pressure environment.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with 1+ years of experience in application support, troubleshooting, and customer service. They should be adaptable to fast-paced environments and familiar with networking and cloud technologies.

Must-Have Skills

Application supportTroubleshootingCustomer serviceIncident managementWorkflow management

Nice-to-Have Skills

Cloud-based technologiesNetworkingData interfacesData workflow

Tools & Platforms

Monitoring SystemsTicketing SystemsCommunication Channels

Required Skills

Application SupportIT OperationsNetwork OperationsCustomer ServiceTroubleshootingWorkflow ManagementProcess ImprovementsCloud TechnologiesNetworkingData InterfacesData WorkflowIncident Management

Hard Skills

Application SupportIT OperationsNetwork OperationsCustomer ServiceTroubleshootingWorkflow ManagementProcess ImprovementsCloud TechnologiesNetworkingData InterfacesData WorkflowIncident Management

Soft Skills

Problem SolvingCommunicationTeamworkCustomer ServiceFast-Paced Environment Adaptability

Certifications

Preferred

ITILCompTIA A+

Industry & Role

Industry Gaming & Entertainment
Job Function Support and maintain Caesars Digital's gaming applications and infrastructure
Role Subtype Help Desk L1
Tech Domains Networking, Cloud Technologies, Data Workflow, Incident Management

Keywords for Your Resume

help deskIT supporttroubleshootingcustomer serviceincident managementnetworkingcloud technologiesdata interfacesworkflow managementLas Vegasgamingapplication supportnetwork operationsdata workflowmonitoring systemsticketing systemcommunicationfast-paced environment

Deal Breakers

Lack of troubleshooting skills, No customer service experience, Unfamiliar with incident management, No experience with networking or cloud

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