✦ Luna Orbit — Project & Program Management

Digital Servicing Business Technology Senior Manager

at KeyCorp

📍 6 Locations Hybrid 💰 $116K – $216K USD / year Posted March 29, 2026
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Position Details

Salary $116K – $216K USD / year
Type Full-Time
Experience senior
Exp. Years 7+ years
Education Bachelor's Degree (preferred) OR equivalent experience
Category Project & Program Management

About this role

Senior Manager of Digital Servicing in KeyCorp's Business Technology group, leading a team to design and deliver technology platforms for the Consumer line with emphasis on GenAI and data strategies.

Key Responsibilities

  • Oversee a technology portfolio; build roadmaps; lead teams of analysts and engineers; manage 24/7 production support; mentor and develop talent

Technical Overview

Leads portfolio of technology programs; strong focus on data analytics, machine learning, and GenAI-enabled solutions; oversees 24/7 production support.

Ideal Candidate

Ideal candidate is a senior manager with 7+ years across technology strategy, data platforms, and GenAI, able to lead across multiple banking teams.

Must-Have Skills

Bachelor's Degree (preferred) OR equivalent experience7+ years of relevant experienceExpert knowledge of development and delivery of new or enhanced business applicationsexperience with Agile project managementexperience in GenAI

Nice-to-Have Skills

Experience leading teamsRemote work experienceGenAI experience

Tools & Platforms

SASPythonSQLNoSQLCloud computingDistributed computingGenAIGenerative AIMicrosoft Office Suite

Required Skills

Expert knowledge of development and delivery of new or enhanced business applicationsSASPythonSQLNoSQLcloud-based computingdistributed computingGenAIAgileproject managementstakeholder management

Hard Skills

SASPythonSQLNoSQLCloud computingDistributed computingGenerative AIGenAIData analyticsAgileProject managementStakeholder management

Soft Skills

leadershipcommunicationstrategic thinkingcollaborationinfluencingmentoringproblem-solving

Industry & Role

Industry Banking
Job Function Lead technology programs for consumer banking technology platforms
Role Subtype Senior Manager
Tech Domains SAS, Python, SQL, NoSQL, Cloud computing, Generative AI

Keywords for Your Resume

digital servicingbusiness technologysenior managerKeyCorpBrooklyn OhioGenAIGenerative AISASPythonSQLNoSQLcloud-based computingdistributed computingAgileproject managementstakeholder managementproduction supportrisk managementdata strategydata platformsgenerative aigenaisaspythonsqlnosqlcloud computingagile

Deal Breakers

Lack of 7+ years of relevant experience, No experience with Agile project management, Lack of GenAI experience

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