About this role
Digital System Support Engineer provides application support for Caesars Digital platforms, handling incidents, monitoring system performance, and coordinating cross-functional response.
Key Responsibilities
- intake and triage requests
- prioritize based on urgency and impact
- coordinate cross-functional incident response
- document actions and knowledge base
- monitor system performance
Technical Overview
Stack includes monitoring and collaboration tools (New Relic, Jira, Confluence, Splunk, Slack), cloud-based tech, Terraform, GitLab; responsibilities include incident management and cross-team coordination in a fast-paced environment.
Ideal Candidate
The ideal candidate is a mid-level IT support/DevOps engineer with 2+ years in application support and NOC, strong ticketing and cloud experience, and familiarity with monitoring tools.
Must-Have Skills
2+ years of experience in an application support or service desk environment2+ years of experience working in a NOC or similar environmentExperience using and supporting cloud-based technologies is requiredExperience using programs like New RelicJiraConfluencexMattersSlackSplunk is requiredUnderstanding of system workflows is requiredUnderstanding of technical infrastructure including networkingdata interfacesand data workflow is requiredAble to work weekendsnightsand holidays
Nice-to-Have Skills
Terraform and GitLab is preferredBachelor's degree in CS/IT or related field preferred
Tools & Platforms
New RelicJiraConfluencexMattersSlackSplunkTerraformGitLab
Required Skills
New RelicJiraConfluencexMattersSlackSplunkTerraformGitLabcloud-based technologiesincident managementdata interfacessystem workflowsRESTservice deskNOC
Hard Skills
New RelicJiraConfluencexMattersSlackSplunkTerraformGitLabcloud-based technologiesincident managementREST APIsnetworkingdata interfacessystem workflowsservice deskNOC
Soft Skills
problem solvinganalytical thinkingcommunicationteamworkability to work under pressureself-starter
Keywords for Your Resume
digital system support engineercaesars digitalapplication supportservice desknoccloud-based technologiesNew RelicJiraConfluencexMattersSlackSplunkTerraformGitLabincident managementdata interfacessystem workflowsRESTweb servicesweekendsnightsholidaysnew relicjiraconfluencexmatterssplunkterraformgitlab
Deal Breakers
Lack of experience with cloud-based technologies, No experience in a NOC/service desk environment
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