✦ Luna Orbit — Sales & Business Development

Director, Account Management, Growth + Retention

at Rippling

📍 Remote, US Remote Posted March 18, 2026
Type Full-Time
Experience mid
Exp. Years 5+ years
Education Not specified
Category Sales & Business Development

Lead and develop the remote US-based account management team at Rippling, focusing on customer growth, retention, and revenue expansion across multiple client segments.

  • Build teams
  • Manage customer lifecycle
  • Achieve quotas
  • Develop growth strategies
  • Lead client success initiatives

Manage account lifecycle, utilize CRM tools, and implement growth and retention strategies in a SaaS environment.

The ideal candidate is a growth-oriented account management leader with 5+ years managing client-facing teams in SaaS or tech, experienced in driving revenue and customer retention in a remote environment.

Account ManagementSalesTeam LeadershipCustomer Retention
Growth StrategiesCRMClient Success
CRM
Account ManagementSalesCustomer RetentionGrowth StrategiesTeam LeadershipCRMQuota AttainmentClient Success
Account ManagementSalesCustomer RetentionGrowth StrategiesTeam LeadershipCRMQuota AttainmentClient Success
LeadershipCommunicationAnalytical ThinkingCollaborationProblem-Solving
Industry Technology / SaaS
Job Function Account management and client success leadership
Role Subtype Account Management Director
Director of Account ManagementAccount ManagementSalesCustomer RetentionGrowthTeam LeadershipCRMQuota AttainmentClient SuccessRemoteUS-basedAccount ManagersCustomer SegmentsRevenue GrowthMid-marketEnterpriseaccount managementsalescustomer retentiongrowth strategiesteam leadershipcrmquota attainmentclient successremoteus-based

Lack of experience managing account teams, No remote work experience, Insufficient SaaS or tech industry background

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