Position Details
About this role
Leading strategic adoption and change management initiatives for a global consulting firm, leveraging AI and ServiceNow to deliver measurable business outcomes.
Key Responsibilities
- Define adoption strategy
- Embed change into delivery
- Design AI-enabled training
- Measure adoption impact
- Partner with analytics teams
Technical Overview
Expertise in ServiceNow, AI platforms, LLMs, change management methodologies, and analytics dashboards.
Ideal Candidate
The ideal candidate is a senior leader with 5+ years in adoption, organizational change management, and value measurement, with experience in ServiceNow and AI-enabled solutions. They excel in strategic consulting, client advisory, and implementing scalable change enablement programs.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No background in adoption or OCM, No leadership experience in consulting, Unfamiliar with AI platforms like LLMs, Willingness to work remotely
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