✦ Luna Orbit — Healthcare & Medical

Director, Business Operations- Payer & Outcomes

at Headway

📍 Remote Remote Posted March 20, 2026
Type Full-Time
Experience senior
Exp. Years 10+ years
Education Not specified
Category Healthcare & Medical

This role involves leading the analytics organization focused on patient data, growth, and outcomes. The director will partner with product, clinical, and marketing teams to optimize patient acquisition, retention, and healthcare delivery through data-driven insights.

  • Lead patient analytics strategy
  • Partner with product and clinical teams
  • Build segmentation and cohort analysis
  • Evaluate acquisition and retention metrics
  • Drive data-driven decision making

The role requires expertise in analytics, patient data, performance metrics, and healthcare operations, with no specific technical stack mentioned.

The ideal candidate is a senior-level professional with over 10 years of experience in business operations or strategy within healthcare or mental health organizations. They possess strong leadership skills, experience partnering with clinical and product teams, and a proven ability to scale healthcare operations effectively.

10+ years of experience in Business Operations or Strategy & OperationsPartnering with Product and Clinical teamsOperational strategy developmentTeam leadership and mentoring
Healthcare industry experienceMental health care knowledgeScaling operationsCross-functional collaboration
DataClinicalPerformance Management
Business OperationsStrategy & OperationsPartnering with ProductDataClinicalPerformance ManagementMetrics & TargetsLeadershipOperational strategyTeam leadershipHealthcareMental healthScaling operationsCross-functionalGrowth
Business OperationsStrategy & OperationsPartnering with ProductDataClinicalPerformance ManagementMetrics & Targets
LeadershipStrategic thinkingPartnershipProblem-solvingCommunication
Industry Healthcare IT
Job Function Leading patient analytics and outcomes strategy
Role Subtype Senior Business Operations
Business OperationsStrategy & OperationsPartnering with ProductDataClinicalPerformance ManagementMetrics & TargetsLeadershipOperational strategyTeam leadershipHealthcareMental healthScaling operationsCross-functionalGrowthbusiness operationsstrategy and operationsproduct partnershipclinical collaborationperformance managementmetrics and targetsleadershiphealthcaremental healthscaling operations

Less than 10 years of relevant experience, No healthcare or mental health industry background, Lack of experience in clinical or performance management

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