✦ Luna Orbit — Project & Program Management

Director Business Operations (Support/PMO)

at Lumen

📍 Remote, US Remote 💰 $149K – $218K USD / year Posted March 13, 2026
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Position Details

Salary $149K – $218K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Project & Program Management

About this role

Lead customer experience initiatives and strategic programs for Lumen, working closely with executive leadership to improve customer satisfaction and loyalty across enterprise accounts.

Key Responsibilities

  • Develop customer programs
  • Lead cross-functional teams
  • Analyze customer data
  • Improve satisfaction metrics
  • Drive growth initiatives

Technical Overview

This role involves managing customer experience programs, analyzing data, and collaborating across teams to deliver seamless customer journeys in a technology-driven environment.

Ideal Candidate

The ideal candidate is an experienced leader in customer experience and program management, with a strong background working with executive teams and cross-functional departments. They excel in data analysis, strategic planning, and driving initiatives that enhance customer satisfaction and loyalty.

Must-Have Skills

Experience with customer experience programsLeadership with executive teamsData-driven decision makingProgram development and executionCross-functional collaboration

Nice-to-Have Skills

Experience in AI or technology sectorsPartner ecosystem knowledgeProject management certifications

Tools & Platforms

Data analysis toolsCustomer Relationship Management (CRM)

Required Skills

Program ManagementCustomer ExperienceData AnalysisCustomer SatisfactionCross-functional CollaborationKPI DevelopmentAI & TechnologyCustomer Journey Mapping

Hard Skills

Program ManagementCustomer ExperienceData AnalysisCustomer SatisfactionCross-functional CollaborationKPI DevelopmentAI & TechnologyCustomer Journey Mapping

Soft Skills

LeadershipCommunicationStrategic ThinkingTeam BuildingProblem-solvingAdaptability

Industry & Role

Industry Technology, Telecommunications
Job Function Customer experience and program management leadership in a technology company

Keywords for Your Resume

Customer ExperienceProgram ManagementData AnalysisCustomer SatisfactionKPI DevelopmentCross-functional CollaborationAI & TechnologyCustomer Journey MappingLeadershipStrategic ThinkingTeam BuildingData-driven decision makingPartner EcosystemsCustomer SuccessProgram Development

Deal Breakers

Lack of experience in customer experience or program management, No leadership experience with executive teams, Inability to work remotely, No experience with data analysis or KPIs

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