✦ Luna Orbit — ERP & CRM Systems

Director, Business Systems

at Scale AI

📍 San Francisco, CA Onsite Posted April 02, 2026
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Position Details

Type Full-Time
Experience lead
Exp. Years 10+ years
Education Not specified
Category ERP & CRM Systems

About this role

Director of Business Systems will own the full lifecycle of our ERP, CRM, HRIS, and AI tooling ecosystem. You will lead architecture, data governance, and change management to unify operations and enable rapid, AI-assisted decision making across Finance, GTM, and People operations.

Key Responsibilities

  • Own full lifecycle of ERP/CRM/HRIS ecosystems
  • Identify opportunities to replace manual workflows with AI/LLM-powered agents
  • Lead technology partnerships and align roadmaps with business goals
  • Establish change management, data governance, and SLAs
  • Lead a high-impact team to accelerate AI-enabled internal operations

Technical Overview

Leads implementation and integration of Salesforce, NetSuite, Workday, and GTM tools; designs scalable data flows and APIs; uses Python/SQL to prototype automation logic; ensures security and governance.

Ideal Candidate

The ideal candidate is a Director-level leader with 10+ years of experience in enterprise applications (ERP/CRM/HRIS), deep knowledge of Salesforce, NetSuite, and Workday, and a proven track record of aligning system roadmaps with business goals while leveraging AI/automation.

Must-Have Skills

10+ years of experience leading business systems or enterprise applications in a fast-pacedhigh-growth environmentStrong functional understanding of Salesforce (CRM)NetSuite (ERP)and Workday (HRIS)AI/Automation MindsetArchitecture Skills to design scalable data flows and APIsPython or SQL to audit or prototype automation logicExperience with GTM systems such as HubSpotOutreachClariCPQ (e.g.Salesforce CPQ)

Nice-to-Have Skills

Experience with ERP modules in Sales – Order to Cash & Sales AuditPurchasing – Direct & Indirect and Finance - General LedgerAP & ARProcure to PayFixed AssetsInternational Consolidations & ReportingHubSpotOutreachClari usability across GTMPeople management and large-scale enterprise system modernization

Tools & Platforms

SalesforceNetSuiteWorkdayHubSpotOutreachClariSalesforce CPQ

Required Skills

SalesforceNetSuiteWorkdayHubSpotOutreachClariSalesforce CPQCPQSales – Order to CashProcure to PayGeneral LedgerAccounts PayableAccounts ReceivableFixed AssetsInternational Consolidations & ReportingPythonSQLAPIsData governance

Hard Skills

SalesforceNetSuiteWorkdayHubSpotOutreachClariSalesforce CPQCPQSales – Order to CashProcure to PayGeneral LedgerAccounts PayableAccounts ReceivableFixed AssetsInternational Consolidations & ReportingPythonSQLAPIsData governance

Soft Skills

LeadershipStakeholder managementArchitecture mindsetStrategic thinkingCommunicationChange management

Industry & Role

Industry SaaS
Job Function Direct leadership of enterprise applications and AI-enabled internal systems
Role Subtype Salesforce Admin
Tech Domains Salesforce, NetSuite, Workday, HubSpot, APIs, Python, SQL

Keywords for Your Resume

director of business systemssalesforcenetsuiteworkdayhubspotoutreachclarisalesforce cpqcpqsales – order to cashprocure to paygeneral ledgeraccounts payableaccounts receivablefixed assetsinternational consolidations & reportingpythonsqlapisdata governanceenterprise architecturechange managementerpcrmpkgs

Deal Breakers

Less than 10 years of enterprise systems experience, Lack of Salesforce/NetSuite/Workday expertise, Inability to engage with C-level stakeholders

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