✦ Luna Orbit — Customer Success & Support

Director, Customer and Product Operations Support

at Experian

📍 United States Hybrid Posted March 09, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

Provide technical support and client management for the Claims Source product, utilizing Salesforce and AI tools to optimize processes and resolve payer-related issues.

Key Responsibilities

  • Resolve client issues
  • Support Claims Source system
  • Use Salesforce for support
  • Implement automation and AI
  • Collaborate with internal teams

Technical Overview

Support and troubleshoot healthcare claims systems, automate workflows, and communicate complex solutions to clients, with a focus on process efficiency and AI integration.

Ideal Candidate

The ideal candidate is a mid-level support specialist with strong experience in customer service, Salesforce, and process automation. They should be adept at troubleshooting, resolving client issues, and leveraging AI tools like Copilot to enhance support efficiency.

Must-Have Skills

Customer supportSalesforceIssue resolutionProcess optimizationAutomationAI

Nice-to-Have Skills

CopilotTechnical troubleshootingClient communicationSystem evaluation

Tools & Platforms

Salesforce

Required Skills

Customer supportSalesforceIssue resolutionProcess optimizationAutomationAICopilotTechnical troubleshootingClient communicationSystem evaluation

Hard Skills

SalesforceCustomer SupportClient RelationsProcess OptimizationAutomationAICopilotIssue ResolutionTechnical SupportSystem EvaluationPayer Notifications

Soft Skills

CommunicationLeadershipProblem-solvingClient ManagementTeam CollaborationProcess Improvement

Industry & Role

Industry Healthcare & Medical
Job Function Customer support and process optimization in healthcare claims

Keywords for Your Resume

Customer SupportSalesforceClient RelationsProcess OptimizationAutomationAICopilotIssue ResolutionTechnical SupportSystem EvaluationPayer NotificationsCustomer supportIssue resolutionProcess optimizationTechnical troubleshootingClient communicationSystem evaluation

Deal Breakers

Lack of Salesforce experience, No support or client management background, Unfamiliar with automation or AI tools

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