Position Details
About this role
This role involves leading customer success teams, managing renewals and upsell opportunities, and supporting the LATAM market to improve customer retention and revenue growth.
Key Responsibilities
- Develop team forecasts
- Coach teams on negotiations
- Manage account relationships
- Prioritize talent development
- Support LATAM market
Technical Overview
Focus on SaaS platforms, contract negotiations, and multilingual customer engagement with a strategic approach to customer lifecycle management.
Ideal Candidate
The ideal candidate is a senior Customer Success professional with 8+ years of experience in SaaS and B2B environments, fluent in Spanish and Portuguese. They have a proven track record in renewal and expansion negotiations, team leadership, and customer retention strategies.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience in SaaS or B2B, No multilingual proficiency in Spanish or Portuguese, Less than 3 years of relevant experience
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