Position Details

Salary $137K – $182K USD / year

Type Not Specified

Experience executive

Exp. Years 8+ years

Education Bachelor’s degree required; analytics/data science preferred

Category Consulting & Advisory

About this role

Director-level leadership overseeing CX platforms and data strategies to empower enterprise CX decisions through analytics and governance.

Key Responsibilities

Lead CX platform strategy and data governance
Drive agentic CX delivery and VOC integration
Oversee analytics modeling and data quality initiatives
Partner with executives to align CX analytics with business outcomes
Guide platform strategy, analytics reviews, and adoption

Technical Overview

Strategic, hands-on leadership with CX platforms and data analytics; emphasis on VOC, journey analytics, and governance across enterprise data.

Ideal Candidate

A senior CX platform and data strategy leader with extensive experience in agentic CX delivery and journey analytics, who can align analytics with executive decision-making in healthcare.

Must-Have Skills

Bachelor’s degree required; degree in analyticsdata scienceor related field preferred8+ years of experience in CX platformsanalyticsor data strategyAgentic CX delivery experienceDeep familiarity with CX platforms and journey analytics toolsStrong data science fluency and ability to translate data into CX decisions

Nice-to-Have Skills

Hands-on experience with VOC signals integrationExperience unifying CX data across large organizationsExperience with executive-level decision support

Tools & Platforms

Power BITableau

Required Skills

CX platformsanalyticsdata scienceagentic CXVOC signalsjourney analyticsclosed-loop actiondata qualitydata governancedata integration

Hard Skills

CX platformsdata analyticsdata scienceagentic CX deliveryvoice of customerjourney analyticsclosed-loop actiondata qualitydata integrationgovernanceenterprise data architecture

Soft Skills

LeadershipStrategic thinkingExecutive communicationCollaborationMentoring

Industry & Role

Industry Healthcare & Medical

Job Function Strategic leadership of CX platforms and data strategy to enable data-driven CX decisions at scale

Role Subtype Director

Tech Domains Power BI, Tableau, SQL / PostgreSQL, Azure, AWS

Keywords for Your Resume

directorcx platform & data strategyremoteagentic cxvoice of customerjourney analyticsclosed-loop actiondata qualitydata governancedata integrationcx platformsdata scienceanalyticsCX platformsagentic CXdata strategyTableauPower BI

Deal Breakers

Bachelor’s degree required, 8+ years in CX platforms, analytics, or data strategy

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Director, CX Platform & Data Strategy

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