✦ Luna Orbit — Product Management

Director, Deployment Strategist

at Beacon Talent

📍 Remote, US Remote 💰 $172K – $188K USD / year Posted March 06, 2026
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Position Details

Salary $172K – $188K USD / year
Type Full-Time
Experience mid
Exp. Years 6+ years
Education Not specified
Category Product Management

About this role

Manage strategic customer programs for an applied AI/healthcare platform, ensuring successful delivery, retention, and expansion.

Key Responsibilities

  • Own customer programs
  • Coordinate cross-functional teams
  • Manage executive relationships
  • Convert feedback into product improvements
  • Drive retention and growth

Technical Overview

Focus on customer success, program management, stakeholder engagement, and product feedback in a technology-driven environment.

Ideal Candidate

The ideal candidate is a mid-level client-facing professional with over 6 years experience managing customer programs, adept at cross-functional coordination and driving retention and growth in AI or healthcare sectors.

Must-Have Skills

6+ years in a client-facing roleExperience managing customer programsStrong communication skillsAbility to coordinate cross-functional teams

Nice-to-Have Skills

AI / Healthcare / Regulated Data experienceCustomer retention strategiesProduct influence

Tools & Platforms

Customer success toolsProgram management softwareCRM platforms

Required Skills

Customer successProgram deliveryStakeholder managementCross-functional coordinationProduct feedbackRenewalsUpsell

Hard Skills

Customer successProgram deliveryStakeholder managementCross-functional coordinationProduct feedbackRenewal managementUpsell strategies

Soft Skills

leadershipcommunicationproblem-solvingcollaborationstrategic thinking

Industry & Role

Industry Technology
Job Function Customer success and program management for AI/Healthcare platform

Keywords for Your Resume

Customer successProgram deliveryStakeholder managementCross-functional coordinationCustomer retentionUpsellRenewalsProduct feedbackCross-functional teams

Deal Breakers

Less than 6 years experience in client-facing roles, Lack of experience managing customer programs, Poor communication skills

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