Position Details
About this role
This role involves providing technical support via phone and ticketing systems, primarily using ServiceNow, to support end users in a fast-paced environment.
Key Responsibilities
- Answer inbound support calls
- Create and document incidents in ServiceNow
- Perform basic troubleshooting
- Escalate incidents appropriately
- Adhere to support procedures
Technical Overview
Supports IT service desk operations, troubleshooting basic issues, documenting incidents, and escalating as needed, with a focus on customer support and ticket management.
Ideal Candidate
The ideal candidate is an entry-level IT support professional with experience in help desk environments, familiar with ServiceNow, and capable of handling high-volume support calls with strong communication skills.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
Lack of experience with ServiceNow, No help desk or support background, Inability to work in high-volume environment
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