Position Details
About this role
This leadership role oversees global fixed video support operations, focusing on service delivery, process improvement, and integrating AI solutions to enhance efficiency and customer experience.
Key Responsibilities
- Lead support teams globally
- Implement AI solutions
- Drive operational excellence
- Manage support metrics and budgets
- Coordinate with engineering and sales teams
Technical Overview
The role involves managing support workflows, applying ITIL and DevOps practices, and leveraging AI for operational improvements within a SaaS and video security environment.
Ideal Candidate
The ideal candidate is a senior leader with over 10 years of experience managing global support operations, implementing AI and DevOps strategies to improve service delivery. They excel in leadership, process optimization, and stakeholder management.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of leadership experience in support operations, No experience with ITIL or DevOps, Less than 10 years of relevant experience, No background in support or customer service
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