Position Details

Type Full-Time

Experience lead

Exp. Years 10-12 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves leading the IT Business Systems team at Lattice, focusing on core business systems like Salesforce, NetSuite, and Marketo. The leader will drive system reliability, automation, and strategic alignment with business goals.

Key Responsibilities

Translate priorities into system roadmaps
Lead system configuration and troubleshooting
Partner with stakeholders across departments
Mentor and develop team
Drive automation and AI initiatives

Technical Overview

The position requires hands-on expertise with Salesforce.com, CPQ, NetSuite, and AI-enabled automation tools. The candidate will oversee system configuration, integrations, and automation workflows in a SaaS environment.

Ideal Candidate

The ideal candidate is a senior IT leader with extensive experience in business systems, particularly Salesforce, NetSuite, and marketing automation tools. They possess strong leadership skills, a strategic mindset, and a proven track record of managing cross-functional teams in SaaS or high-growth environments.

Must-Have Skills

Deep expertise with Salesforce.comExperience applying AI technologiesExperience leading smallhigh-impact teamsAgile/SCRUM project managementSystem configuration and troubleshooting

Nice-to-Have Skills

CPQNetSuiteMarketoLead-to-cash processesGTM strategy

Tools & Platforms

SalesforceCPQNetSuiteMarketo

Required Skills

SalesforceCPQNetSuiteMarketoAI technologiesIntelligent automationAgileSCRUMSystem configurationData flows

Hard Skills

SalesforceSalesforce.comCPQNetSuiteMarketoAI technologiesIntelligent automationAgileSCRUMSystem configurationSystem integrationsData flows

Soft Skills

LeadershipCommunicationStakeholder partnershipTeam developmentOperational excellenceProblem-solving

Industry & Role

Industry SaaS

Job Function Lead and optimize core business systems to support operational and strategic goals

Role Subtype Systems Administrator

Tech Domains Salesforce, NetSuite, AI & Machine Learning

Keywords for Your Resume

SalesforceCPQNetSuiteMarketoAI technologiesIntelligent automationAgileSCRUMSystem configurationSystem integrationsData flowslead-to-cashGTMbusiness systemstechnical stackleadershipautomationScrumsystem configurationstakeholder partnership

Deal Breakers

Lack of experience with Salesforce or NetSuite, No leadership experience in IT systems, Inability to communicate technical complexity to stakeholders, No experience with AI or automation technologies

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Director, IT Business Systems

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