Position Details
About this role
Lead and strengthen the customer lifecycle across school and district partners, owning district relationships from onboarding through implementation, progress monitoring, renewal, and expansion. This is a player-coach role focused on both direct account ownership and building the scalable Customer Success structure.
Key Responsibilities
- Own and grow district relationships
- Manage a portfolio across onboarding, implementation, engagement, renewal, and expansion
- Serve as trusted point of contact for partner stakeholders
- Conduct regular account reviews to ensure high-quality partner experience
- Build systems, playbooks, and operating discipline to scale Customer Success
Technical Overview
No software engineering stack is specified; the role emphasizes AI-enabled systems that reduce internal burden and support implementation and visibility. It also involves operational tooling or workflows for managing customer lifecycle execution and reporting.
Ideal Candidate
The ideal candidate is a strategic, highly organized Customer Success leader who can both manage a portfolio of school and district accounts and build the operating system to scale the function. They have strong experience owning the customer lifecycle from onboarding and implementation through progress monitoring, renewal, and expansion, with proactive cross-functional communication.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Ability to work remotely in the United States (remote full-time position within the United States)
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