Position Details

Salary $100K – $120K USD / year

Type Full-Time

Experience mid

Exp. Years 5+ years

Category Education & Training

About this role

Director of Customer Success responsible for leading the CS function, managing partner relationships, and building scalable processes and playbooks to improve retention, expansion, and overall customer outcomes in an education-focused environment.

Key Responsibilities

Own and grow district relationships; Drive retention and renewals; Identify expansion opportunities; Improve implementation quality and health; Build CS function

Technical Overview

Non-technical but data-driven with emphasis on CS tooling (HubSpot, Notion), dashboards, and AI productivity tools to enhance efficiency and visibility.

Ideal Candidate

Strategic leader with 5+ years in customer success or related fields, proven ability to manage complex school/district accounts, and experience building scalable CS processes and playbooks in a scaling organization.

Must-Have Skills

5+ years of experience in Customer SuccessAccount ManagementImplementationOperationsor related leadershipExperience managing complex accounts and driving retention and expansionExperience building or improving systemsplaybooksand processesStrong cross-functional leadership skillsExcellent communication and relationship management

Nice-to-Have Skills

Experience in K–12 educationedtechtutoringor district-facing servicesExperience with CRM and workflow tools such as HubSpotNotionspreadsheetsand customer reporting systemsComfort using AI tools to improve efficiencycommunicationand visibility

Tools & Platforms

HubSpotNotionGoogle WorkspaceAI productivity toolsBraintrust's internal platform

Required Skills

Customer successaccount managementonboardingretentionrenewalexpansioncross-functional leadershipCRMHubSpotNotionGoogle Workspacedashboards

Hard Skills

HubSpotNotionGoogle WorkspaceCustomer reporting dashboardsAI productivity toolsBraintrust's internal platform

Soft Skills

leadershipcommunicationstrategic thinkingcross-functional collaborationanalytical mindsetownership

Industry & Role

Industry Education & Training

Job Function Lead and scale Braintrust Tutors' Customer Success organization to ensure successful partner outcomes and growth

Role Subtype Director

Keywords for Your Resume

Director of Customer SuccessBraintrust Tutorscustomer successaccount managementretentionexpansiononboardingrenewalcross-functionalplaybooksoperational excellenceremoteeducationedtechK-12CRMHubSpotNotionGoogle Workspace

Deal Breakers

5+ years in customer success or related leadership, Experience with CRM tools (HubSpot, Notion) and dashboards, Ability to work in a remote, high-accountability environment

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