Position Details

Type Not Specified

Experience executive

Exp. Years 6–8 years

Education Bachelor's degree preferred; equivalent combination of education and experience considered

Category ERP & CRM Systems

About this role

Director of Enterprise Business Systems leads the enterprise application portfolio (Workday HCM, Dynamics 365, PestPac, CRM) and oversees M&A integration, data migrations, and service desk governance.

Key Responsibilities

Lead implementation and optimization of ERP/CRM systems
Oversee upgrades and release management
Drive process improvements and automation
Manage service desk and offshore vendor relationships
Govern ITSM and CAB processes

Technical Overview

Senior leadership role focusing on HR/Finance/Operations enterprise apps, IT governance, and vendor management with exposure to field-service industry solutions.

Ideal Candidate

The ideal candidate is an executive-level enterprise systems leader with 6–8 years managing Workday, Dynamics 365, PestPac or related ERP/CRM platforms, experience with M&A data migrations, and service desk/SLA governance in a pest-control or field-service environment.

Must-Have Skills

6–8 years of progressive experience in business systems managementHands-on experience with two or more enterprise solutions (Workday HCMDynamics 365PestPac or similar)Experience supporting M&A activities including HRIM configuration and data migrationPrior experience managing a service desk with SLA management

Nice-to-Have Skills

Experience in pest control or field service industriesFamiliarity with PestPac or similar field service management systemsBachelor's degree in Information Systems or related field

Tools & Platforms

Workday HCMMicrosoft Dynamics 365 Finance & OperationsPestPacCRM systemsFreshserviceJiraMicrosoft 365Power Platform

Required Skills

Enterprise systems managementWorkday HCMMicrosoft Dynamics 365PestPacCRM systemsHRIMM&A integrationdata migrationsITSMFreshserviceJiraSLA managementvendor managementoffshore service deskPower PlatformMicrosoft 365

Hard Skills

Workday HCMMicrosoft Dynamics 365 Finance & OperationsPestPacCRM systemsHRIMData migrationsM&A integrationService desk managementIT governanceVendor managementPower PlatformMicrosoft 365

Soft Skills

LeadershipStakeholder engagementStrategic thinkingCommunicationTeam development

Certifications

Preferred

Workday HCM or equivalent enterprise solution credentials

Industry & Role

Industry Pest Control

Job Function Director of Enterprise Business Systems overseeing enterprise applications and service delivery

Role Subtype ERP & CRM Systems

Tech Domains Workday, Microsoft 365, Power Platform, SQL / PostgreSQL, CRM systems

Keywords for Your Resume

Director of Enterprise Business SystemsWorkday HCMMicrosoft Dynamics 365 Finance & OperationsPestPacCRM systemsHRIMM&A integrationdata migrationsITSMFreshserviceJiraSLA managementVendor managementOffshore service deskPower PlatformMicrosoft 365Dynamics 365Data migrationsService desk

Deal Breakers

Lack of 6–8 years in enterprise systems management, No experience with two or more enterprise solutions, No M&A integration or HRIM experience, No ability to travel or manage offshore service desk

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