Position Details

Salary $122K – $177K USD / year

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category Networking & Telecom

About this role

This role provides strategic and operational leadership for enterprise-wide telecommunication systems in a healthcare setting, focusing on modernization and integration of contact center and voice platforms.

Key Responsibilities

Develop telecom strategy
Oversee contact center modernization
Manage telecom platforms
Ensure HIPAA compliance
Lead telecom team

Technical Overview

The position involves managing platforms like RingCentral, Avaya, Cisco, and implementing cloud migration, omnichannel communication, and contact center modernization strategies.

Ideal Candidate

The ideal candidate is a senior telecommunications professional with extensive experience managing enterprise telecom systems, especially RingCentral, Avaya, and Cisco platforms. They possess strong leadership skills, strategic planning abilities, and a background in healthcare telecom operations.

Must-Have Skills

Experience with RingCentralAvayaCisco platformsTelecommunications strategy developmentContact center modernizationCloud migration experienceLeadership in telecom operations

Nice-to-Have Skills

Experience with NICE CXoneDigital transformationOmnichannel communicationHealthcare telecommunications

Tools & Platforms

RingCentralAvayaCiscoNICE CXone

Required Skills

RingCentralAvayaCiscocontact centercloud migrationomnichannelHIPAAdigital transformationtelecom leadershipperformance monitoring

Hard Skills

RingCentralAvayaCiscoContact Center PlatformsCloud MigrationOmnichannel IntegrationHIPAATelephony PlatformsAI Virtual AgentsPerformance Monitoring

Soft Skills

LeadershipStrategic PlanningOperational OversightPartnershipCommunicationTeam ManagementProblem-solvingCollaboration

Industry & Role

Industry Healthcare IT

Job Function Lead enterprise telecommunications operations and modernization in healthcare

Role Subtype Network Engineer

Tech Domains Cisco Networking, VoIP / Unified Communications

Keywords for Your Resume

telecommunicationscontact centercloud migrationtelephony platformsRingCentralAvayaCiscoomnichannelHIPAA compliancedigital transformationtelecom leadershipperformance monitoringstrategic planningcontact center modernizationtelecom operationsringcentralavayaciscoHIPAAleadership

Deal Breakers

Lack of experience with contact center platforms, No leadership or strategic planning experience, No healthcare telecom background

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Director of Telecommunications

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