✦ Luna Orbit — Business Analysis

Director, Process Optimization & Automation

at Ally Financial

Hybrid Posted March 24, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 10+ years
Education Not specified
Category Business Analysis

About this role

This role focuses on leading process improvement initiatives, automating workflows, and delivering measurable operational results through cross-functional collaboration and strategic planning.

Key Responsibilities

  • Lead process improvement projects
  • Facilitate workshops
  • Develop business cases
  • Implement automation solutions
  • Measure operational performance

Technical Overview

The technical scope includes process mapping, RPA tools, low-code platforms, KPI measurement, and digital transformation strategies.

Ideal Candidate

The ideal candidate is a senior process analyst or manager with over 10 years of experience in process improvement, automation, and RPA. They excel in leading cross-functional teams, facilitating workshops, and developing business cases for operational enhancements.

Must-Have Skills

10+ years experience in process improvementexperience with automation and RPAleadership of process teamsworkshops facilitationbusiness case validation

Nice-to-Have Skills

AI-driven metricsdigital transformationcross-functional collaborationperformance measurementchange management

Tools & Platforms

RPA toolslow-code platformsprocess mapping tools

Required Skills

Process OptimizationAutomationRPALow-code solutionsWorkflow analysisValue stream mappingJourney mappingKPIOperational efficiencyBusiness case development

Hard Skills

Process OptimizationAutomationRPALow-code solutionsWorkflow analysisValue stream mappingJourney mappingKPIOperational efficiencyBusiness case development

Soft Skills

leadershipcommunicationstrategic thinkingcollaborationproblem-solving

Industry & Role

Industry Financial Services / Insurance
Job Function Process Optimization and Automation Lead
Role Subtype Process Improvement Manager

Keywords for Your Resume

process optimizationautomationRPAlow-code solutionsworkflow analysisvalue stream mappingjourney mappingKPIoperational efficiencybusiness casedigital transformationcross-functional teamsperformance measurementleadershipstrategycollaborationcross-functional

Deal Breakers

Less than 10 years experience, No RPA or automation experience, Lack of leadership in process improvement, No experience with workshops or business case development

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