✦ Luna Orbit — Customer Success & Support

Director, Regional Success Architecture - Service Cloud

at Salesforce

📍 5 Locations Unknown 💰 $171K – $273K USD / year Posted March 14, 2026
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Position Details

Salary $171K – $273K USD / year
Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

About this role

This leadership role involves managing the operational and strategic aspects of Salesforce's Service Cloud customer success initiatives, leading a high-performing team, and ensuring scalable impact.

Key Responsibilities

  • Define delivery frameworks
  • Lead team and resource planning
  • Manage stakeholder relationships
  • Drive operational excellence
  • Ensure project success

Technical Overview

Provides architectural guidance, operational planning, and team leadership within Salesforce Service Cloud environment, focusing on customer success and SaaS delivery.

Ideal Candidate

The ideal candidate is a senior customer success leader with extensive experience managing Service Cloud solutions, leading teams, and developing operational strategies to ensure customer satisfaction and scalable success.

Must-Have Skills

Experience with Service CloudLeadership in customer successArchitectural strategyTeam managementOperational planning

Nice-to-Have Skills

Experience with AI and automationKnowledge of Salesforce ecosystemCertifications in SalesforceExperience in SaaS environmentsChange management skills

Tools & Platforms

Salesforce Service CloudProject management toolsCollaboration platforms

Required Skills

Customer successService CloudTeam leadershipArchitectural strategyStakeholder managementCloud solutionsProject delivery

Hard Skills

Customer successService CloudArchitectural strategyTeam leadershipOperational cadenceResource planningStakeholder managementTechnical guidanceCloud solutionsProject delivery

Soft Skills

LeadershipStrategic thinkingCommunicationTeam managementProblem-solvingCollaborationCoachingAdaptability

Certifications

Preferred

Salesforce Certified Technical ArchitectSalesforce Certified Service Cloud Consultant

Industry & Role

Industry Technology/SaaS
Job Function Leadership and strategic management of customer success operations in SaaS environment
Role Subtype Customer Success Manager
Tech Domains Salesforce, Cloud solutions

Keywords for Your Resume

Customer SuccessService CloudArchitectural strategyTeam leadershipOperational cadenceResource planningStakeholder managementTechnical guidanceCloud solutionsProject deliverySalesforceSaaSLeadershipStrategyAutomationOperational planning

Deal Breakers

Lack of experience with Service Cloud, No leadership or team management experience, Inability to develop operational strategies, No Salesforce ecosystem knowledge

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