✦ Luna Orbit — Product Management

Director, Renewals EMEA

at GitLab

📍 Remote, Europe-North/Central Remote Posted March 19, 2026
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Position Details

Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category Product Management

About this role

This role focuses on leading customer renewal strategies across the EMEA region to enhance retention and forecast accuracy. The director will collaborate with sales, customer success, and legal teams to build scalable renewal programs.

Key Responsibilities

  • Lead customer retention strategies
  • Develop regional renewals programs
  • Collaborate with sales and legal teams
  • Improve forecast visibility
  • Manage complex renewal workflows

Technical Overview

The role involves strategic planning and process improvement in SaaS renewal workflows, forecasting, and customer relationship management, with a focus on regional market needs.

Ideal Candidate

The ideal candidate is a strategic product management professional with experience in SaaS renewals, customer retention, and partnership management. They should excel in developing scalable renewals strategies and collaborating across teams to ensure customer success.

Must-Have Skills

Renewals strategyCustomer relationship managementForecast visibilityPartnership with internal teams

Nice-to-Have Skills

Experience in SaaSRegional renewals programsBusiness planning

Tools & Platforms

CRMForecasting tools

Required Skills

renewalscustomer retentionforecastingcustomer relationshipsrenewals processSaaSregional renewalsbusiness goalsinternal teamsrenewals strategy

Hard Skills

RenewalsCustomer retentionForecastingPartnership managementRenewals processCustomer relationship management

Soft Skills

LeadershipStrategic planningPartnershipCommunicationCollaborationProblem-solving

Industry & Role

Industry SaaS
Job Function Lead regional customer renewal efforts to ensure retention and growth
Role Subtype Product Manager

Keywords for Your Resume

renewalscustomer retentionforecastingcustomer relationshipsrenewals processSaaSregional renewalsbusiness goalsinternal teamsrenewals strategycustomer successforecast visibilitypartnership managementrenewals programspredictability

Deal Breakers

Lack of SaaS experience, No experience with renewals or customer retention, Inability to work remotely

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