✦ Luna Orbit — IT Support & Helpdesk

Director, Software Asset Management (SAM) Strategy and Operations

at Hartford Financial Services Group

📍 4 Locations Hybrid 💰 $153K – $230K USD / year Posted March 14, 2026
Salary $153K – $230K USD / year
Type Full-Time
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role leads the Software Asset Management strategy and operations at Hartford, focusing on license transparency, compliance, and cost optimization through cross-functional collaboration and governance.

  • Define SAM strategy and roadmap
  • Lead cross-functional governance
  • Ensure audit readiness
  • Optimize software spend
  • Drive automation and compliance

The role involves managing SAM processes, leveraging ServiceNow SAM Pro, ensuring audit readiness, and implementing IT governance and compliance frameworks.

The ideal candidate is a senior IT professional with extensive experience in software asset management, IT governance, and compliance, preferably with ServiceNow SAM Pro expertise. They should demonstrate leadership skills and strategic thinking to elevate SAM maturity.

IT governancesoftware asset managementlicense compliancecross-functional collaborationaudit readiness
ServiceNow SAM ProITIL certificationcost optimizationvendor management
ServiceNow SAM ProIT governance tools
software asset managementlicense complianceIT governanceaudit readinessServiceNow SAM ProITILcost optimizationcollaborationIT policiesvendor management
ServiceNow SAM ProSAM strategylicense managementIT governancecross-functional collaborationaudit readinesscompliancecost optimizationsoftware asset managementITIL
leadershipstrategic thinkingcollaborationcommunicationproblem-solvingproject management

Preferred

ITIL
Industry Insurance
Job Function Lead software asset management strategy and operations
Role Subtype IT Support & Helpdesk
Tech Domains ITSM / ServiceNow
software asset managementSAM strategylicense complianceIT governanceaudit readinessServiceNow SAM ProITILcost optimizationcross-functional collaborationIT securitysoftware licensesIT compliancevendor managementIT auditIT policiescollaboration

Lack of experience in IT governance or software asset management, No leadership or strategic planning experience, Inability to work in a hybrid environment near specified locations

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