About this role
Director of Solutions Strategy & Operations building the operating foundation for Field Engineers and Account Deployment Managers, spanning segmentation, compensation, performance metrics, and governance.
Key Responsibilities
- Embed with CS and Field Engineering heads to understand workflows
- Design segmentation models and pairing structures
- Build compensation frameworks and metrics
- Operationalize tooling and data
- Partner on headcount modeling and capacity planning
Technical Overview
Strong emphasis on Salesforce data, dashboards, and process tooling; experience with data and analytics to drive EBIT/operational outcomes; cross-functional collaboration with Finance and Engineering.
Ideal Candidate
The ideal candidate is a strategic, hands-on operator with deep experience in Customer Success Operations or GTM Ops, proficient with Salesforce data and dashboarding, and able to scale processes in a hypergrowth SaaS environment.
Must-Have Skills
Experience in Customer Success Operations or GTM Operations at scaleComfort working with Salesforce dataBuilding dashboards and tools for technical end usersAbility to partner with data and engineering teamsBuild segmentation models and headcount planning
Nice-to-Have Skills
SaaS or consumption-based business experiencePost-sales exposureAI/ML familiarityIndustry event presentationContract negotiation including Master Service Agreements
Tools & Platforms
SalesforceDashboardsData analytics tools
Required Skills
Experience in CS/Customer Operations or GTM Operations; Salesforce data; dashboards; headcount modeling; capacity planning; segmentation; performance metrics; team management; SaaS/consumption-based business
Hard Skills
Customer Success OperationsGTM OperationsSalesforce dataDashboardsHeadcount modelingCapacity planningPerformance metricsQuota structuresFinance and PlanningTalent management
Soft Skills
Strategic thinkingStakeholder managementAmbiguity toleranceCommunicationTeam leadership
Keywords for Your Resume
director solutions strategy & operationscustomer success operationscs opsgtm operationssegmentation modelsheadcount modelingcapacity planningquota structuresperformance metricsteam managementsalesforce datadashboardspost-salessaasconsumption-basedhypergrowthrevenue operationsfield engineersaccount deployment managersSalesforceDashboardsHeadcount modelingCapacity planningQuota structuresCustomer success operationsGTM operationsPost-salesSaaSRevenue operations
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