✦ Luna Orbit — IT Support & Helpdesk

Director, Technical Architecture

at United Services Automobile Assn.

📍 4 Locations Hybrid 💰 $143K – $273K USD / year Posted March 14, 2026
Salary $143K – $273K USD / year
Type Full-Time
Experience lead
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves leading the technical architecture for digital platforms within a healthcare-focused organization, managing teams, and ensuring secure, compliant, and efficient operations across multiple locations.

  • Lead digital architecture teams
  • Manage operational workflows
  • Ensure security and compliance
  • Collaborate with stakeholders
  • Establish documentation standards

The scope includes digital platform architecture, cloud and hybrid environments, security, privacy, and operational governance, with a focus on healthcare industry standards.

The ideal candidate is a senior technical architect with extensive experience leading digital and cloud architecture teams, especially within healthcare or financial services. They possess strong stakeholder management skills and a deep understanding of security and compliance in hybrid environments.

Technical ArchitectureTeam LeadershipOperational ManagementStakeholder ManagementCloud InfrastructureSecurity & Compliance
Digital PlatformsContact Center TechnologiesMarketing PlatformsEnterprise ApplicationsMentoring
CloudHybrid environmentsDocumentation standards
Technical ArchitectureDigital PlatformsContact CenterCloudHybrid environmentsSecurityPrivacyRegulatory complianceStakeholder managementDocumentation standardsArchitecture reviewKPIKRITeam leadershipOperational management
Technical ArchitectureDigital PlatformsContact CenterMarketing PlatformsEnterprise ApplicationsCloudHybrid environmentsOperational leadershipStakeholder managementDocumentation standardsArchitecture reviewSecurityPrivacyRegulatory complianceKPIsKRIs
LeadershipMentoringPerformance managementCommunicationStrategic thinkingTeam buildingProblem-solvingCollaboration
Industry Healthcare & Medical
Job Function Lead digital and cloud architecture teams to ensure secure, compliant, and efficient digital operations.
Role Subtype Systems Architect
Tech Domains Active Directory, Microsoft 365, Azure, Cloud, Security
Technical ArchitectureDigital PlatformsContact CenterCloudHybrid environmentsSecurityPrivacyRegulatory complianceStakeholder managementDocumentation standardsArchitecture reviewKPIKRITeam leadershipOperational management

Lack of leadership experience, No experience with hybrid cloud environments, No healthcare or financial industry background, Inability to manage stakeholders

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