Must-Have Skills
Bachelor’s degreeExperience in strategy consulting (healthcare exposure strongly preferred)Experience in healthcare IT / health tech / tech-enabled services operationsClinical trial operationsPayer / member engagementAbility to use data and analytics to diagnose performanceOwnership and accountability for outcomesCross-functional collaborationStrong analytical and storytelling abilitiesExperience in building scalable processes and teams
Nice-to-Have Skills
MBAMPHClinical background is a strong plus
Hard Skills
data analysisoperational analyticsclinical operationsprocess improvementworkflow designAI-enabled outreachautomationreporting systemsQAperformance managementcapacity modelingstakeholder managementcross-functional leadershipchange managementtraining programsfrontline operationsmeasurement and metricsend-to-end clinical operations funnelpatient identificationoutreachenrollment
Soft Skills
leadershipstakeholder managementcommunicationcollaborationanalytical thinkingattention to detailproblem-solvingcross-functional teamworkbuilding scalable processes
Keywords for Your Resume
Director of Strategy & OperationsDirector/VP of Strategy & OperationsHaystack Healthclinical trial operationsend-to-end clinical operations funnelpatient identificationenrollmentdata-driven analysisoperational performanceprocess improvementscalable processesAI-enabled outreachautomationreporting systemsQAperformance managementcross-functional leadershipstakeholder managementhealthcarepayersproviderscapacity modelingBachelor’s degree
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