Position Details
About this role
This role involves leading onshore support for Duck Creek insurance platforms, ensuring system stability, incident resolution, and automation of support processes.
Key Responsibilities
- Lead application support
- Coordinate incident management
- Perform root cause analysis
- Drive automation initiatives
- Ensure SLA compliance
Technical Overview
Supports Duck Creek Policy and Billing applications, manages incident response, root cause analysis, change management, and automation initiatives using SQL and DevOps practices.
Ideal Candidate
The ideal candidate is a senior technical lead with over 10 years of experience supporting Duck Creek insurance platforms, specializing in Policy and Billing applications. They possess strong incident management, root cause analysis, and automation skills, with a proven ability to lead production support teams.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Duck Creek platforms, No prior application support or incident management experience, Inability to work remotely
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