About this role
Retail associate at Ross Stores is responsible for delivering a positive shopping experience through courteous service, proper merchandise presentation, and adherence to MOS policies and safety standards.
Key Responsibilities
- Maintain a clean and safe sales floor
- Greet and assist customers
- Expedite received merchandise to the floor per guidelines
- Adhere to MOS policies and laundry of MOS items
- Uphold dress code and company standards
Technical Overview
Non-technical in nature; focuses on in-store operations, merchandising, safety, and loss-prevention programs.
Ideal Candidate
The ideal candidate is an entry-level retail associate with a focus on customer service, safety, and merchandising execution. They should be willing to follow MOS/SPS policies and support loss-prevention initiatives while maintaining store presentation.
Must-Have Skills
Effectively communicate with CustomersAssociates and Store Leadership in a friendlyrespectfulcooperative and pleasant manner.Ability to perform basic mathematical calculations commonly used in retail environments.
Tools & Platforms
PDTsRegistersPoint-of-Sale (POS) systems
Required Skills
eye contactsmilinggreeting customerscash handlingMOS (Mark-Out-of-Stock)Mark-Out-of-Stock (MOS) policiesLoss Prevention Awareness programStore Protection Specialist (SPS)Shortage Highwaymerchandisingmerchandise presentationPOSPDTsfront-enddress codesafetycustomer service
Hard Skills
PDTsPersonal Data TerminalsPoint-of-Sale (POS) systemsPOSRegister-trainedMark-Out-of-Stock (MOS) policiesMOSLoss Prevention Awareness programStore Protection Specialist (SPS)Shortage HighwayMerchandise presentationMerchandise receipts to the sales floorCash handlingCashcheckcharge card and refund transactionsSafety proceduresDress codeFront-endSales floor
Soft Skills
Effective communicationTeamworkCustomer service orientationAttention to detailAdaptabilityProblem solvingOrganizationProfessionalism
Keywords for Your Resume
retail associateross storesportlandoregoneye contactgreet customersMOSMark-Out-of-Stock (MOS) policiesLoss Prevention Awareness programStore Protection Specialist (SPS)Shortage Highwaymerchandise presentationmerchandise receipts to the sales floorcash handlingCashcheckcharge card and refund transactionsregister-trainedPDTsPoint-of-Sale (POS) systemsFront-enddress codesafetycustomer serviceMOS policiesstore leadershipmark-out-of-stockloss prevention awareness programstore protection specialist (SPS)POS
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