Position Details

Type Full-Time

Experience mid

Exp. Years 5+ years

Education Bachelor's degree in Education, Business, Communications, Management, or a related field

Category Customer Success & Support

About this role

EdTech Customer Success Manager overseeing family support and program experiences; remote role with Pacific/Mountain Time hours requiring strong communication and software proficiency.

Key Responsibilities

Direct Customer Engagement
Operations & Sales Growth
Leadership & Excellence
Manage tickets and camp software
Ensure compliant and positive family experiences

Technical Overview

Direct customer-facing support in EdTech; uses camp management software and support desk ticketing systems; focuses on data accuracy and process improvement.

Ideal Candidate

The ideal candidate is a mid-level customer success professional with 5+ years in edtech or education services, capable of managing high-volume family communications, mastering new software, and operating on Pacific/Mountain Time hours.

Must-Have Skills

At least 5 years of professional work experience in Customer ServiceSalesSTEM EducationManagementor BusinessBachelor's degree in EducationBusinessCommunicationsManagementor a related fieldTech savvy with a proven ability to master new softwareClearance of all required background checksRegular Pacific or Mountain Time hours

Nice-to-Have Skills

EdTech or summer camp programming experience

Tools & Platforms

camp management softwaresupport desk ticketing system

Required Skills

customer successedtechremotecamp management softwaresupport desk ticketing systemdata trackingeducation technologyempathycommunicationorganizationmultitaskingteamworkproblem solving

Hard Skills

support desk ticketing systemcamp management softwareedtecheducation technologycustomer servicedata trackingtech savvy

Soft Skills

empathycommunicationorganizationmultitaskingteam collaborationproblem solving

Industry & Role

Industry Education & Training

Job Function Bridge between EdTech programs and families to ensure world-class educational experiences

Role Subtype Customer Success & Support

Keywords for Your Resume

customer success manageredtechremotepacific timemountain timecamp management softwaresupport desk ticketing systemdata trackingeducation technologybachelor's degreeempathycommunicationmultitaskingteam collaborationproblem solvingbackground checks

Deal Breakers

Less than 5 years in relevant roles, No Bachelor's degree in Education/Business/Management, Inability to work Pacific or Mountain Time hours

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EdTech Customer Success Manager - Pacific/Mountain Time

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