About this role
This senior role drives business change for EMR integration and provider engagement by partnering with management to plan, scope, and implement programs aligned to business unit and enterprise goals. The role emphasizes process design, stakeholder impact analysis, cost/benefit evaluation, and building support for adoption.
Key Responsibilities
- Identify potential issues, project change, and scope
- Develop processes and systems and methods for integrating function and process
- Conduct cost/benefit analyses and recommend approaches
- Identify impacted parties, business partners, and required resources
- Build support for business change throughout the business unit
Technical Overview
The technical scope is business-technology integration for EMR connectivity, including designing processes and systems, supporting integrating function and process, and working with health systems impacted by HEDIS and claims. It relies on cost/benefit analyses and communication/presentation skills rather than requiring specific software tools.
Ideal Candidate
The ideal candidate is a senior-level business change professional with a BA/BS and 8+ years of experience in process improvement and project/change management. They have led EMR integration and provider engagement efforts, using cost/benefit analyses, facilitation, and strong communication to drive business change across health systems with experience in HEDIS and claims contexts.
Must-Have Skills
BA/BS in a related fieldMinimum of 8 years process improvementbusiness change or project related experience
Nice-to-Have Skills
Experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign5 years of experience supporting mid to large-scale change/project initiativesAbility to understand and interpret technical product information and research dataExperience working with health systems on strategic initiatives with focus on HEDISclaimsor other areas impacted by EMR connectivityAbility to deliver effective verbal and written presentations to health systems
Required Skills
identify and implement projectsprograms and plansidentify potential issuesproject change and scopelead best practicesidentify impacted partiesbusiness partners and resources requireddevelop and design processes and systemsintegrate function and processcost/benefit analysesbuild support for business changeprocess improvementbusiness changeproject related experienceprocess redesignmid to large-scale change initiativesinterpret technical product information and research datadeliver verbal and written presentationshealth systems strategic initiativesHEDISclaimsEMR connectivityfacilitationanalytical skills
Hard Skills
Identify and implement varied projectsprograms and plansIdentify potential issuesproject changeand scopeLead efforts to identify best practicesIdentify impacted partiesbusiness partnersand resources requiredDevelop and design processes and systems that support business needsDesign methods for integrating function and processConduct cost/benefit analysesBuild support for business change throughout the business unitProcess improvementBusiness changeProject related experienceDevelop and manage projects with fairly significant operating budgetProcess redesignMid to large-scale change/project initiativesUnderstand and interpret technical product information and research dataDeliver effective verbal and written presentations to health systemsHealth system strategic initiatives with focus on HEDISHealth system strategic initiatives with focus on claimsEMR connectivityProblem-solvingFacilitationAnalytical skills
Soft Skills
Strong oral communication skillsStrong written communication skillsInterpersonal communication skillsProblem-solvingFacilitation skillsAnalytical skillsConsultative approachAbility to convey information to customers at varying levelsPresentation delivery
Keywords for Your Resume
EMR Integration Provider Engagement SpecialistBusiness Change Manager SrEMR integrationprovider engagementbusiness change managerprocess improvementbusiness changeproject related experienceBA/BScost/benefit analysesimpacted partiesbusiness partnersresources requiredprocess redesignbest practicesintegrating function and processoperating budgetmid to large-scale change/project initiativesfacilitation skillsanalytical skillsHEDISclaimshealth systemsEMR connectivityverbal and written presentationsscopeproject changeissuesBusiness Change Manager
Deal Breakers
BA/BS in a related field, Minimum of 8 years process improvement, business change or project related experience
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