✦ Luna Orbit — Healthcare & Medical

EMS Software Success Specialist (Remove / Flex Schedule)

at CloudPCR

📍 Remote, US Remote 💰 $20 – $30 USD / year Posted March 22, 2026
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Position Details

Salary $20 – $30 USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category Healthcare & Medical

About this role

This role involves supporting EMS agencies in utilizing EMS software platforms effectively, ensuring operational efficiency and user confidence through remote assistance.

Key Responsibilities

  • Support EMS software users
  • Conduct check-in calls
  • Assist with module workflows
  • Identify and escalate issues
  • Help agencies discover platform features

Technical Overview

Supports platforms like ESO, ImageTrend, Zoll, and emsCharts, requiring knowledge of EMS modules such as ePCR, CAD, billing, and fleet management.

Ideal Candidate

The ideal candidate is an EMS professional with hands-on experience with EMS software platforms, capable of supporting agencies remotely. They possess strong communication skills, patience, and familiarity with multiple EMS modules, aiming to ensure customer success and platform proficiency.

Must-Have Skills

Active EMS industry experienceFamiliarity with EMS software platformsGood communication skillsAbility to manage own schedulePatient and clear communicator

Nice-to-Have Skills

Hands-on EMS software experienceExperience with multiple modulesCustomer success or support background

Tools & Platforms

ESOImageTrendZollemsCharts

Required Skills

EMS softwareEMS platformepcrcadbillingcrew schedulingfleet managementcustomer supportremoteEMS industry

Hard Skills

EMS software platformsEMS operationsePCRCADbillingcrew schedulingfleet management

Soft Skills

PatienceCommunicationProblem-solvingEmpathyCustomer support

Industry & Role

Industry Healthcare & Medical
Job Function Remote EMS software support and customer success
Role Subtype Customer Success & Support
Tech Domains EMS Software Platforms

Keywords for Your Resume

EMS softwareEMS platformePCRCADbillingcrew schedulingfleet managementcustomer supportremoteEMS industryparamedicdispatcherEMS supervisorsoftware supportpatient careEMS experience

Deal Breakers

Lack of EMS industry experience, No familiarity with EMS software platforms, Inability to work remotely

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