Position Details
About this role
This role involves providing remote end-user support, troubleshooting hardware and software issues, and managing user accounts and connectivity tools in a remote US environment.
Key Responsibilities
- Provide remote support for desktops and endpoints
- Troubleshoot hardware and software issues
- Manage user accounts and permissions
- Support VPN, MFA, and mobile devices
- Respond to help desk tickets
Technical Overview
The technical environment includes Windows 11, Active Directory, DNS/DHCP, remote support tools, and mobile device management solutions.
Ideal Candidate
The ideal candidate is an experienced IT support specialist with strong troubleshooting skills in Windows environments, active directory, and remote support tools. They should have excellent communication skills and customer service orientation, with 3+ years of relevant experience.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Windows 11 or Active Directory, No remote support experience, Unwillingness to work in a remote, US-based environment
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