✦ Luna Orbit — IT Support & Helpdesk

End User Support Engineer

at Robert Half

📍 Jacksonville, FL Onsite 💰 $65K – $104K USD / year Posted March 07, 2026
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Position Details

Salary $65K – $104K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves managing and maintaining macOS devices within an enterprise environment, focusing on security, compliance, and automation using Jamf Pro.

Key Responsibilities

  • Administer and configure Jamf Pro
  • Develop policies and scripts
  • Collaborate with security team
  • Provide tier-3 support
  • Monitor device health

Technical Overview

The technical environment includes macOS, Jamf Pro for endpoint management, Apple hardware, and integration with enterprise security tools.

Ideal Candidate

The ideal candidate is an experienced IT support professional with strong expertise in macOS administration and Jamf Pro. They should have hands-on experience managing Apple devices, ensuring security and compliance, and providing advanced technical support in an enterprise environment.

Must-Have Skills

macOS administrationJamf Proendpoint managementsecurity compliancetechnical support

Nice-to-Have Skills

Apple hardware procurementautomation scriptingdevice lifecycle management

Tools & Platforms

Jamf ProIntuneApple hardware

Required Skills

macOSJamf Proendpoint managementsecurity complianceautomationdevice configurationApple hardwaremacOS upgradestechnical support

Hard Skills

macOSmacOS administrationJamf Proendpoint managementsecurity complianceautomationmacOS upgradesdevice configurationApple hardwarevulnerability management

Soft Skills

technical supportcollaborationdocumentationproblem-solvingcommunication

Industry & Role

Industry Information Technology
Job Function Enterprise macOS device management and support

Keywords for Your Resume

macOSmacOS administrationJamf Proendpoint managementsecurity complianceautomationApple hardwaredevice configurationenrollmentupdatescompliance enforcementIT supporttechnical supporthardware supportmacOS upgrades

Deal Breakers

Lack of macOS or Jamf Pro experience, No enterprise device management experience, Unwillingness to work on-site in Jacksonville, FL

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