✦ Luna Orbit — IT Support & Helpdesk

End User Technical Lead (Government)

at AT&T

📍 Columbia, Maryland Unknown 💰 $98K – $190K USD / year Posted March 13, 2026
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Position Details

Salary $98K – $190K USD / year
Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing senior-level support for end-user hardware, including testing, troubleshooting, and developing operational documentation for government end-user devices.

Key Responsibilities

  • Support hardware deployment
  • Conduct system testing
  • Troubleshoot hardware issues
  • Develop installation and test guides
  • Collaborate with end-user support teams

Technical Overview

Focus on hardware specifications, system testing, troubleshooting, and documentation for desktop and end-user devices in a government environment.

Ideal Candidate

The ideal candidate is a senior IT hardware engineer with experience in desktop environment support, hardware testing, troubleshooting, and documentation, capable of working independently in a government setting.

Must-Have Skills

IT hardware engineeringSystem testingTroubleshootingHardware specificationsOperational hardware issues

Nice-to-Have Skills

Developing installation guidesField test proceduresTroubleshooting guidesHardware assessment

Tools & Platforms

Hardware testing toolsDocumentation tools

Required Skills

IT hardware engineeringSystem testingTroubleshootingHardware specificationsOperational hardware issuesInstallation guidesField test proceduresTroubleshooting guides

Hard Skills

IT hardware engineeringDesktop system environmentHardware specificationsSystem testingTroubleshootingOperational hardware issuesInstallation guidesField test proceduresTroubleshooting guides

Soft Skills

Problem-solvingCommunicationCollaborationIndependenceLeadership

Industry & Role

Industry Government/Public Sector
Job Function Manage and support end-user hardware systems for government operations

Keywords for Your Resume

End User Technical LeadIT hardware engineeringSystem testingTroubleshootingHardware specificationsOperational hardware issuesInstallation guidesField test proceduresTroubleshooting guidesDesktop system environmentEnd user devicesHardware componentsUser interface devices

Deal Breakers

Lack of experience with desktop hardware support, No experience in developing technical documentation, Inability to work in Columbia, MD

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