Position Details
About this role
Provides technical support for endpoint devices, troubleshooting hardware and network issues, and assisting users in a manufacturing or home improvement setting.
Key Responsibilities
- Support endpoint devices
- Troubleshoot hardware issues
- Assist with network problems
- Maintain device inventory
- Provide user support
Technical Overview
Focuses on endpoint device management, hardware troubleshooting, and basic network support, primarily using Windows and MacOS platforms.
Ideal Candidate
The ideal candidate is an entry to mid-level endpoint support technician with strong troubleshooting skills, familiar with Windows and MacOS, capable of providing hardware and network support in a manufacturing or home improvement environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No endpoint or hardware support background, Unfamiliar with Windows or MacOS, No customer service skills, Willingness to work in unknown environment
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