Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree

Category Project & Program Management

About this role

Engagement Manager for AWS Solutions, Just Walk Out, responsible for educating and driving JWOS deployments for retailers globally. Bridges business requirements with technical solutions, guiding store launches and migrations and ensuring VOC-driven feature readiness.

Key Responsibilities

Define and track development plan for new partners and integrations
Define and track the digital integration launch plan for new store launches or migrations
Define and track the test plan for new integrations and launches
Support SAs on customer engagements to educate, scope and troubleshoot customer integrations
Own status reporting of launches and migrations to stakeholders

Technical Overview

Focus on technical program management for JWOS deployments; collaboration with Solutions Architects and Product teams; validation of technical requirements including Libby tags, merchant portal configurations, and testing during store launches.

Ideal Candidate

The ideal candidate is an experienced engagement manager with 3+ years delivering IT projects for external customers, demonstrating strong program management of technical programs, with AWS JWOS domain knowledge and retail store deployments.

Must-Have Skills

Bachelor's degree3+ years of leading the delivery of IT projects with external customers or equivalent experience3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experienceExperience in project management of technical programs

Nice-to-Have Skills

project management certification (e.g.APMCSMPMI-ACPPRINCE2)AWS certificationKnowledge of technology principles and services including infrastructurebusiness applicationsdata managementsecurityapplication platformsand consumer-facing technologyStrong presentation and communication skills that effectively convey best practicesproject managementand risk mitigation strategies. Proven success as a project/program manager in complex enterprise environments

Required Skills

project managementengagement managementstore launchesexternal customerstechnical programsrisk managementVOC trackingLibby tagsmerchant portalSAsproduct teamstech readinessstore migrationsSOWs

Hard Skills

project managementprogram managementengagement managementrisk managementVOC trackingtechnical requirementsstore launchesstore migrationsvendor coordinationSAsproduct teamstech readinessLibby tagsmerchant portalSOWs

Soft Skills

communicationpresentationleadershipcustomer focusproblem-solvingstakeholder managementcollaborationadaptability

Certifications

Preferred

project management certification (e.g.APMCSMPMI-ACPPRINCE2)AWS certification

Industry & Role

Industry Retail

Job Function Manage JWOS engagement programs and store launch implementations for retailers worldwide.

Role Subtype Engagement Manager

Keywords for Your Resume

Engagement ManagerAWS SolutionsJust Walk OutJWOSstore launchesstore migrationsexternal customersprogram managementproject managementSAsVOC trackingLibby tagsmerchant portaltech readinessrisk managementstore deploymentSOWsproduct teams

Deal Breakers

No experience leading IT projects with external customers, No experience managing programs with multiple concurrent projects

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Engagement Manager, AWS Solutions, Just Walk Out

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