Position Details
About this role
This role involves supporting and managing enterprise collaboration platforms within a hybrid environment, focusing on troubleshooting, security, and operational excellence.
Key Responsibilities
- Support collaboration platforms
- Troubleshoot service issues
- Manage security and governance
- Implement automation
- Collaborate with cross-functional teams
Technical Overview
Supports Microsoft 365 suite including Teams, SharePoint, OneDrive, and Exchange Online, with skills in incident troubleshooting, security, governance, and automation scripting.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 3+ years supporting Microsoft 365 and collaboration tools, capable of troubleshooting complex incidents and ensuring security and governance compliance in a hybrid environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Microsoft 365 or Teams, No troubleshooting or root cause analysis skills, No experience with security and governance, No relevant degree or equivalent experience
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