Position Details

Salary $128K – $128K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Associate's Degree in an IT related discipline; OR High School Diploma/GED with 2 years related experience

Category DevOps & SRE

About this role

Engineer IT OCC responsible for end-to-end incident management in a 24/7 Operations Command Center, leading incident bridges and collaborating across IT to restore services quickly.

Key Responsibilities

Incident leader for SEV1/SEV2 incidents
Lead incident bridges and escalation
Monitor environments with monitoring tools
Track incidents in ServiceNow
Lead RCA and post-incident reviews

Technical Overview

Hands-on incident management in a cloud/hybrid environment with monitoring and APM tools, incident communications, and post-incident analysis.

Ideal Candidate

The ideal candidate is a mid-level DevOps/SRE with 2+ years of NOC incident management experience, strong monitoring tool proficiency (PagerDuty, AppDynamics, Azure Monitor, Grafana), and ability to operate in a hybrid role in NYC.

Must-Have Skills

Associate's Degree in an IT related discipline; OR HS Diploma with 2 years of related experience2 years of experience in a 24/7 NOC2 years of hands-on Incident Management experience aligned with ITIL2 years of experience using PagerDutyAppDynamicsAzure Monitor

Nice-to-Have Skills

Bachelor's Degree in Information Technology or Computer Science4 years of 24/7 NOC experience4 years using monitoring toolsAzure-based cloud experienceLeadership skills

Tools & Platforms

PagerDutyAppDynamicsAzure MonitorGrafanaServiceNow

Required Skills

Associate's Degree in IT or related field or equivalent experience2+ years NOC2+ years incident managementITILexperience with PagerDuty/AppDynamics/Azure Monitorrunbookspost-incident reviews

Hard Skills

PagerDutyAzure MonitorGrafanaAppDynamicsServiceNowITILIncident ManagementPost-incident reviewsRCArunbooks

Soft Skills

Calm under pressureClear communicationTeam collaborationDecision makingProblem solving

Industry & Role

Industry Aviation

Job Function Own end-to-end production incident management in a 24/7 OCC

Role Subtype DevOps Engineer

Tech Domains Azure, ITSM / ServiceNow

Keywords for Your Resume

engineer it occincident managementnocpagerdutyazure monitorgrafanaappdynamicsservicenowincident bridgercaaarpost-incident reviewmonitoringounititilhybridnew yorkLICpost-incident reviewsrunbooks

Deal Breakers

Lack of 2+ years incident management experience, No experience with PagerDuty, AppDynamics, or Azure Monitor, Inability to work in a hybrid NYC environment

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