✦ Luna Orbit — Cloud & Infrastructure

Engineering Associate - Systems Operations (MFT)

at Wells Fargo

📍 CHANDLER, AZ Hybrid Posted March 28, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0-1 years
Education Not specified
Category Cloud & Infrastructure

About this role

This role involves supporting enterprise file transfer platforms, monitoring system alerts, executing routine tasks, and ensuring platform stability within a large organization.

Key Responsibilities

  • Provide L2 operational support for file transfer platforms
  • Respond to monitoring alerts and incidents
  • Execute runbook tasks
  • Support platform health monitoring
  • Collaborate with cross-functional teams

Technical Overview

Supports File Transfer Services such as Axway SecureTransport and Connect:Direct, performs incident triage, monitoring, and runbook automation, working in a hybrid environment.

Ideal Candidate

The ideal candidate is an entry-level support engineer with experience in enterprise file transfer platforms, incident management, and operational support. They should be proactive, detail-oriented, and eager to develop technical skills in enterprise infrastructure support.

Must-Have Skills

L2 operational supportincident triagemonitoring alertsrunbook executionplatform stability

Nice-to-Have Skills

Cloud-based systemsproduction operationsincident escalationperformance checks

Tools & Platforms

ServiceNowAxway SecureTransportConnect:DirectNDM

Required Skills

L2 supportincident managementmonitoringrunbook automationplatform supportenterprise infrastructurefile transferAxwayConnect:DirectNDM

Hard Skills

File Transfer ServicesAxway SecureTransportConnect:Direct/NDMServiceNowincident responsemonitoringrunbook automationplatform supportnetworkingstorage

Soft Skills

communicationproblem-solvingteamworkattention to detailcollaboration

Industry & Role

Industry Financial Services / Banking
Job Function Enterprise platform operational support
Role Subtype Systems Operations Support
Tech Domains Active Directory, ITSM / ServiceNow, Networking / TCP-IP

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

File Transfer ServicesAxway SecureTransportConnect:DirectNDMincident responsemonitoringrunbook automationplatform supportServiceNowhybridenterprise infrastructureL2 supportincident managementproduction operationsmonitoring alertsIT supportoperations supportnetworkingstorageFile TransferAxway

Deal Breakers

Lack of support experience, No familiarity with enterprise file transfer tools, Unwillingness to work in hybrid environment

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