Position Details

Type Full-Time

Experience lead

Exp. Years Not specified

Education Not specified

Category Software Engineering

About this role

Engineering Manager for Intercom's AI Platform in London; leading a senior team to build and operate AI infrastructure powering Fin, with hands-on coding and architectural work.

Key Responsibilities

Lead a high-performing team
Contribute to production code
Support ML scientists and engineers
Plan roadmaps and prioritize work
Improve developer experience and observability

Technical Overview

Focus on production-ready AI platform infrastructure, scalable systems, developer tooling, and cross-functional leadership with ML scientists and engineers.

Ideal Candidate

The ideal candidate is an experienced engineering manager with strong hands-on coding background, who can lead a high-performing team building the AI platform infrastructure and production systems.

Must-Have Skills

Experience leading engineering teamsStrong technical judgementAbility to coach senior engineersAdaptive leadership in fast-changing environments

Nice-to-Have Skills

Hands-on coding experienceExperience with AI/ML systemsCloud platform experience

Required Skills

Hands-on codingproduction codesystem architectureinfrastructuredeveloper toolingleadershipcoachingmentoringdistributed systemsobservability

Hard Skills

Hands-on codingProduction codeSystem architectureInfrastructureDeveloper tooling

Soft Skills

LeadershipCoachingMentoringCommunicationStrategic thinking

Industry & Role

Industry SaaS

Job Function Hands-on engineering leadership to build and scale AI infrastructure for Intercom

Role Subtype Engineering Manager

Keywords for Your Resume

Engineering ManagerAI Platforminfrastructureproduction codelead a teamAI systemsMLmodel trainingobservabilitydistributed systemsleaderr&d hub londonintercomengineering managerai platformleadershipml systemsai toolingsoftware engineering

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Engineering Manager, AI Models Infrastructure

Get matched to jobs like this